Client Relationship Manager

6 days ago

Kerala, India Soho Square Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Client Relationship Manager

Location: Remote

Role Overview:

We are seeking a strategic and client-focused Client Relationship Manager to manage and grow relationships with our existing BFSI clients across the US and Canada. The primary focus of this role is to re-engage underutilized accounts, understand client needs, and bring in new staffing and project requirements from existing relationships. The ideal candidate will have a strong background in the staffing or consulting industry and a proven ability to drive business within key accounts.

Responsibilities:

  • Account Revitalization: Identify and re-engage dormant clients to generate new staffing or project requirements.
  • Client Relationship Management: Maintain strong relationships with BFSI stakeholders (hiring managers, procurement) to ensure ongoing engagement and satisfaction.
  • Requirement Generation: Drive new job requirements from existing accounts; coordinate with delivery teams for successful fulfillment.
  • Strategic Planning: Develop account-specific growth plans to strengthen Soho's footprint in client organizations.
  • Market Awareness: Monitor BFSI trends and client changes to identify and pursue new business opportunities.
  • Internal Collaboration: Work closely with recruitment, sales, and leadership to ensure aligned and efficient service delivery.

Qualifications:

  • Education: Bachelor's degree required; MBA is a plus.
  • Experience: 6+ years in account management within the staffing or consulting industry, focused on North American BFSI clients.
  • Domain Knowledge: Strong understanding of Staff Augmentation and SOW models. Knowledge of cloud migration, API development, or financial regulatory reporting is an added advantage.
  • Skills: Excellent communication, stakeholder management, and strategic planning abilities.
  • Work Environment: Comfortable working in a remote, fast-paced environment with occasional travel as needed.

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