Relationship manager

1 week ago

Kerala, India Mahindra holidays Full time ₹ 20,000 - ₹ 30,000

Description We are looking for a dedicated Relationship Manager to join Mahindra Holidays in Kerala. As a Relationship Manager, you will play a crucial role in maintaining and enhancing customer relationships to drive business growth and customer satisfaction. You will be responsible for managing client portfolios, understanding their needs, and providing tailored solutions to meet their requirements in the leisure and travel industry. As a key member of the Mahindra Holidays team, you will work on exciting projects aimed at fostering long-term relationships with customers, promoting loyalty, and ensuring a high level of service delivery. This role is essential in driving customer engagement, retention, and revenue generation for the company, making it an integral part of our success in the leisure and travel sector. Responsibilities: Build and maintain strong, long-lasting customer relationshipsUnderstand customer needs and develop customized solutionsAct as the main point of contact for customer inquiries and issue resolutionCollaborate with internal teams to ensure customer satisfactionIdentify new business opportunities with existing clientsPrepare reports on account status and customer feedbackStay up-to-date with company products and servicesParticipate in promotional activities and events to enhance customer engagement Requirements: Excellent communication and interpersonal skillsStrong problem-solving abilitiesAbility to work well in a team environmentCustomer-oriented approach with a focus on delivering high-quality serviceGood organizational and time management skillsKnowledge of the leisure and travel industry is a plusProficiency in CRM software and MS OfficeAbility to multitask and prioritize tasks effectively

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