Customer Relationship Manager

3 days ago


Kochi HO Kochi Kerala, India Abj Associates Full time ₹ 1,80,000 - ₹ 3,60,000 per year

We are looking for a Customer Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.

In this role, you should be an excellent communicator who's able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we'd like to meet you.

Your goal will be to help us safeguard our revenue and retain our customers.

Responsibilities

  • Build relationships with key employees among customers
  • Create plans to address clients' business needs
  • Advise clients on creating profitable processes
  • Schedule regular meetings with customers to ensure they are satisfied
  • Act as point of contact for complaints and escalate issues as appropriate
  • Help sales team up-sell or cross-sell services and products
  • Ensure both the company and clients adhere to contract terms
  • Study competition to find new ways to retain customers
  • Set sales and revenue targets and work diligently to meet them
  • Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers' needs

Requirements and skills

  • Proven experience as a Client Relations Manager or Relationship Manager
  • Proven track record of meeting and exceeding targets
  • Background in customer service; industry knowledge is a plus
  • Experience tracking relevant KPIs (e.g. customer satisfaction)
  • Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Problem-solving aptitude
  • Ability to work well with a team

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month



  • Kochi H.O, Kochi, Kerala, India Abj Associates Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Job Title: CRMLocation: KochiSalary: ₹25,000 – ₹30,000 per monthExperience: Minimum 3 Years in CRMJoining: ImmediateKey ResponsibilitiesDevelop and implement strategies to achieve monthly and quarterly targets.Monitor daily operations of CRM executives and provide guidance where required.Build and maintain strong customer relationships to enhance...


  • Kochi H.O, Kochi, Kerala, India Abj Associates Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Job Title: Customer Relationship ExecutiveLocation: KochiSalary: Rs20000-Rs30000Experience: 2yearsJob Description:We are seeking a dynamic and proactive Customer Relationship Executive to oversee and enhance client engagement and ensure smooth coordination between sales, project execution, and customer support teams.Key Responsibilities:Manage sales...


  • Kochi H.O, Kochi, Kerala, India Abj Associates Full time

    **Job Title**: Customer Relationship Executive **Location**: Kochi **Salary**: Rs20000-Rs30000 **Experience**: 2years We are seeking a dynamic and proactive **Customer Relationship Executive** to oversee and enhance client engagement and ensure smooth coordination between sales, project execution, and customer support teams. **Key Responsibilities**: -...


  • Kochi H.O, Kochi, Kerala, India Factorhuman Resources Pvt Ltd Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    Job description:Designation: Executive Relationship ManagerIndustry: Life InsuranceChannel :BancassuranceLocation :Kochin & ThrivandrumCtc :Up to 4 LPAKey Responsibilities:Relationship Management:Build and maintain relationships with bank branch staff, branch managers, and other key stakeholders to enhance the insurance sales process.Ensure that the banking...


  • Kochi, Kerala, India AJINORAH GLOBAL VENTURES Full time

    Summary: Key Responsibilities: Customer Support and Communication: - Provide detailed information about products and services. - Address and resolve customer complaints, ensuring a high level of customer satisfaction. - Follow up with customers to ensure their issues are resolved. Relationship Management: - Build and maintain strong, long-lasting customer...


  • Kochi, Kerala, India United Group of Initiatives Full time

    Responsibilities: Building and maintaining profitable relationships with key customers. Overseeing the relationship with customers handled by your team. Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest update in order to increase sales. Meeting with managers in the organization to plan strategical **Job...


  • Kochi, Kerala, India Regiis Insurance Brokers Pvt Ltd Full time

    **We are searching for a highly motivated and results-oriented Customer Relationship Officer (CRO) to join our esteemed team. This pivotal role focuses on building and nurturing client relationships, ensuring exceptional service and exceeding expectations in the insurance coverage they receive.** **Responsibilities** - Experience in handling SME and...


  • Kochi, Kerala, India Royal Drive Full time

    **Job Summary**: **Key Responsibilities**: - Act as the first point of contact for customers, ensuring a warm and professional welcome. - Manage customer inquiries, service bookings, and follow-ups efficiently. - Coordinate with the service team to update customers on their vehicle service status. - Maintain customer records, preferences, and service...


  • Kochi, Kerala, India Analytix Fintech International Pvt Ltd Full time

    **Position: Client Relationship Executive** About Us: Analytix Arabia Management Consultants is a premier consulting firm specializing in business formation, market entry strategies, and comprehensive advisory services in Saudi Arabia. We support local and international clients in navigating complex legal requirements, understanding market dynamics, and...


  • Vyttila, Kochi, Kerala, India Concord Design Studio Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Job Title: Customer Relationship ManagerJob Summary:We are looking for an experienced and enthusiastic Customer Relationship Manager (CRM) to join our dynamic interior design team. The ideal candidate will serve as the point of contact for customers, ensuring excellent service and seamless communication. Will also be responsible for internal coordination...