Customer Relationship Manager

15 hours ago

Perintalmanna Kerala, India Pathikkal Motors Private Limited Full time ₹ 12,000 - ₹ 1,68,444 per year

Role

  • Establish and maintain positive relationships with existing clients.
  • Provide prompt, efficient, and satisfactory responses to customer inquiries.
  • Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
  • Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
  • Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.

tasks

  • Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
  • Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
  • Monitor customer feedback regularly and identify areas of improvement in our products and services.
  • Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.

profile

  • A bachelor's degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
  • 2+ years of experience in a customer-facing role.
  • Successful record of developing and implementing customer relations strategies.
  • Strong problem-solving abilities with time management skills.
  • Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the company's strategies and initiatives.
  • A customer-centric attitude to handle challenging client situations.

Preferred skills and qualifications

  • Prior experience managing a team of customer service representatives.
  • Proficiency in CRM software, such as Salesforce or Hubspot.
  • Program certifications such as Microsoft Certified Dynamics 365 Fundamentals.
  • Soft skills such as patience, adaptability, and empathy.

Job Type: Full-time

Pay: ₹12, ₹14,347.09 per month

Benefits:

  • Provident Fund

Work Location: In person

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