Customer Service Representative

6 days ago

Remote, India LawSikho Full time ₹ 25,000 - ₹ 30,000 per year

We at LawSikho are seeking a dedicated & enthusiastic 'support associate' to join our team. Company website: ,

Key Responsibilities:

  1. Respond promptly and effectively to student inquiries through various channels including email and phone.
  2. Provide accurate information about courses, policies, and procedures. Maintain a high level of professionalism and empathy in all interactions with students.
  3. Proactively reach out to students to understand and address their concerns. Monitor and evaluate student feedback and ratings to identify areas for improvement in the support process.
  4. Proactively address and resolve student complaints and concerns. Focus on achieving high Customer Satisfaction (CSAT) scores.
  5. Stay up-to-date with the company's course offerings, updates, and promotions. Continuously educate yourself about the online education industry and relevant trends.
  6. Collaborate closely with the product team to address gaps based on student feedback. Maintain clear and effective communication with students, colleagues, and other teams within the company.
  7. Provide regular updates to students about the status of their inquiries or issues. Conduct quality checks on interactions with students to ensure consistent service quality. Identify opportunities for process improvement and suggest solutions to enhance the support experience.
  8. Efficiently manage workload and prioritize tasks to meet or exceed established service level agreements (SLAs) and response times.
  9. Keep accurate records of student interactions, issues, and resolutions. Generate reports on support-related metrics, such as response times, resolution rates, and customer satisfaction scores.
  10. Participate in ongoing training and development programs to enhance product knowledge and customer service skills. Share knowledge and best practices with fellow support agents. Collaborate with other support agents and cross-functional teams to ensure a seamless customer experience.
  11. Provide insights and feedback to improve product features and user experience. Ensure adherence to company policies, guidelines, and industry regulations. Protect sensitive student information and maintain confidentiality.
  12. Be prepared to handle crisis situations or service disruptions following established protocols and communication procedures.

Skill(s) required

English Proficiency (Spoken)English Proficiency (Written)Hindi Proficiency (Spoken)

Who can apply

Only those candidates can apply who:

  1. have minimum 1 years of experience

Other requirements

  1. Candidates with a minimum of 1 year of experience.

  2. Bachelor's degree in business administration or relevant field (undergraduates can also apply).

  3. Excellent English communication (both written and spoken).

  4. Proficiency in Google Sheets and Docs and customer support software.

  5. Outstanding written and verbal communication skills.

  6. Good understanding of management practices and techniques.

Perks

5 days a week

Health Insurance

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Paid sick time
  • Work from home

Work Location: Remote

  • Customer Service Representative

    5 days ago

    Remote, India Kabru consulting Full time ₹ 1,80,000 - ₹ 2,00,000 per year

    THIS IS A WORK FROM HOME JOB FOR A FEMALE CUSTOMER SERVICE REPRESENTATIVE ONLY, AS THE TEAM CURRENTLY CONSISTS OF FEMALE STAFF. THIS IS AN IMMEDIATE REQUIREMENTPosition: Customer Service RepresentativeWork Type: Remote (Work from Home)Shift Basis: Morning, Afternoon, or Night (as per roster)Schedule: 5 days a weekGender Preference: Female Candidates OnlyYou...

  • Customer Service Representative

    2 weeks ago

    Remote, India GeBBS Consulting Full time

    **JOB POSTED ON**: **13/12/2021** **JOB POSTED ON**: **Full Time** **EXPERIENCE RANGE**: **Entry Level** **Job description**: GeBBS Healthcare Solutions, an industry leader in Health Information Management (HIM) and Revenue Cycle Management (RCM) solutions, is seeking highly motivated individuals with a passion for excellence & collaboration, for careers...

  • Customer Service Representative

    7 days ago

    Remote, India Kabru consulting Full time

    **THIS IS A WORK FROM HOME JOB FOR A FEMALE CUSTOMER SERVICE REPRESENTATIVE ONLY, AS THE TEAM CURRENTLY CONSISTS OF FEMALE STAFF. THIS IS AN IMMEDIATE REQUIREMENT** **Position**: Customer Service Representative **Work Type**: Remote (Work from Home) **Shift Basis**: Morning, Afternoon, or Night (as per roster) **Schedule**: 5 days a week - **You will be...

  • Customer Service Representative

    2 weeks ago

    Remote, India Medicos Hub Full time

    Responsibilities Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer...

  • Customer Service Representative

    1 week ago

    Remote, India KD Associates, Inc. Full time

    KD Associate Inc. is a leading provider of professional landscaping and tree services in New York. With a team of skilled professionals and a commitment to excellence, we deliver exceptional outdoor solutions. Our services include landscape design, lawn maintenance, tree trimming, removal, and stump grinding. We strive to enhance the beauty and functionality...

  • Customer Service Representative

    2 weeks ago

    Remote, India Vocally Full time

    At Zappy, we support innovation by discovering faster, better, and more productive ways to conduct business. We are a startup factory! And are on a mission to fundamentally add value to the business community by creating tech-driven alternatives that improve their operations. We build start-ups that help businesses solve existing constraints and address the...

  • Customer Service Representative

    2 weeks ago

    Remote, India Futwork Full time

    Job Description for **Customer Support Representative**: **Job Title - Customer Support Representativ**e Reports To - Team Leader Skills Required - TeleCaller/ Client Servicing Company Domain - FinTech Roles and Responsibilities - Call our potential customers who have raised queries and engage with them. - Post Engagement, resolve their queries. - Respond...

  • Customer Service Representative

    4 days ago

    Remote, India VTR INDUSTRIES PVT LTD Full time

    **About us** We are professional, agile, professional and our goal is to At VTR Industries, we pride ourselves on providing a dynamic and innovative work environment that fosters growth, creativity, and teamwork. We offer competitive salaries and benefits, opportunities for advancement, and a supportive and collaborative culture that values diversity and...

  • Customer Service Representative

    5 days ago

    Remote, India Base8 Inc Full time

    **Customer Service Representative - Night Shift** **Remote** **Who We Are**: Base8 provides technology and business consulting services to companies throughout the US and Canada under the XOverture, **Cure8**, and Forte brands. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are...

  • Customer Service Representative

    2 days ago

    Remote, India Outsourced well Full time

    **Essential Duties and Responsibilities** - Performs basic bill review - Issues paperwork to clients for a change of “bill to” address - Opens billing inquiries and assigns to billing, credits and collections team - Routes calls to appropriate department Responds to general inquiries, offers quick, courteous & sustained client service ensuring the...