Customer Service Representative

2 days ago

Remote, India Rugsville Full time ₹ 2,40,000 - ₹ 7,20,000 per year

About us

We are professional, agile and innovative.

Our work environment includes:

  • Modern office setting
  • Work-from-home days
  • Growth opportunities

A Customer Service Associate is responsible for assisting customers by providing product and service information, resolving issues, and ensuring a high level of customer satisfaction. The role requires excellent communication skills, problem-solving abilities, and a strong focus on delivering exceptional customer experiences.

Key Responsibilities:

Interact with customers: Respond to customer inquiries through various channels such as phone, email, chat, or in-person, and provide accurate, timely, and relevant information.

Product and service knowledge: Develop and maintain a thorough understanding of the company's products and services to effectively address customer inquiries and concerns.

Problem-solving: Identify, assess, and resolve customer issues promptly and effectively, escalating more complex issues to higher-level support staff or management as needed.

Maintain customer records: Update customer information in the company's database, ensuring that records are accurate and up-to-date.

Sales support: Assist customers in making purchasing decisions by providing product recommendations, offering promotions, and processing orders and returns.

Feedback collection: Gather customer feedback and share it with relevant departments to improve products, services, and overall customer experience.

Collaborate with team members: Work closely with other customer service associates and cross-functional teams to provide seamless support and ensure customer satisfaction.

Training and development: Participate in ongoing training and development programs to enhance customer service skills and stay informed about company policies and industry trends.

Performance metrics: Meet and exceed established performance metrics such as response times, resolution rates, and customer satisfaction scores.

Uphold company values: Represent the company professionally and adhere to its values, policies, and procedures, while maintaining a positive and customer-centric attitude.

Qualifications:

  • High school diploma or equivalent; higher education or specialized training is a plus.
  • Prior experience in customer service, retail, or a related field is preferred.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using computer systems and software, such as Microsoft Office and customer relationship management (CRM) tools.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
  • A commitment to delivering outstanding customer service and maintaining a customer-focused mindset.

Job Type: Full-time

Pay: ₹10, ₹25,000.00 per month

Benefits:

  • Work from home

  • Customer Service Representative

    2 weeks ago

    Remote, India Ayu Mantra Full time

    We are hiring a customer service representative to manage customer queries and complaints. If you're dedicated and ambitious, AyuMantra is an excellent place to grow your career. Don't hesitate to apply. Customer service employment can be demanding and even exhausting at times. Each Customer Care Representative is required to learn quickly, navigate various...

  • Customer Service Representative

    2 weeks ago

    Remote, India Kabru consulting Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    THIS IS A WORK FROM HOME JOB FOR A FEMALE CUSTOMER SERVICE REPRESENTATIVE ONLY, AS THE TEAM CURRENTLY CONSISTS OF FEMALE STAFF. THIS IS AN IMMEDIATE REQUIREMENTPosition: Customer Service RepresentativeWork Type: Remote (Work from Home)Shift Basis: Morning, Afternoon, or Night (as per roster)Schedule: 5 days a weekGender Preference: Female Candidates OnlyYou...

  • Customer Service Representative

    6 days ago

    Remote, India Kabru consulting Full time

    **THIS IS A WORK FROM HOME JOB FOR A FEMALE CUSTOMER SERVICE REPRESENTATIVE ONLY, AS THE TEAM CURRENTLY CONSISTS OF FEMALE STAFF. THIS IS AN IMMEDIATE REQUIREMENT** **Position**: Customer Service Representative **Work Type**: Remote (Work from Home) **Shift Basis**: Morning, Afternoon, or Night (as per roster) **Schedule**: 5 days a week - **You will be...

  • Customer Service Representative

    1 week ago

    Remote, India Apix Event Services Full time

    **Job Overview** We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our...

  • Customer Service Representative Wfh

    2 weeks ago

    Remote, India GO2 Full time

    We are looking for passionate people with strong English speaking and writing skills. In your initial interviews, there will be an emphasis on the Customer Service Representative role. **Job Description**: - Will do data entry tasks such as support ticketing and order fulfillment, etc Requirements/Skills: - Updated resume with employment dates (Months...

  • Customer Service Representative

    2 days ago

    Remote, India KD Associates, Inc. Full time

    KD Associate Inc. is a leading provider of professional landscaping and tree services in New York. With a team of skilled professionals and a commitment to excellence, we deliver exceptional outdoor solutions. Our services include landscape design, lawn maintenance, tree trimming, removal, and stump grinding. We strive to enhance the beauty and functionality...

  • Customer Service Representative

    1 week ago

    Remote, India DFJ LLC Full time

    We are looking for a Customer Service Representative to provide administrative support to our team while working remotely. Ultimately, you should be able to handle administrative projects and deliver high-quality work under minimum supervision. **Responsibilities**: - Schedule meetings - Place orders - Manage a contact list - Prepare customer spreadsheets...

  • Customer Service Representative

    20 hours ago

    Remote, India Biorev Studios Pvt. Ltd. Full time

    **Customer Service Representative (Outbound Calling) - HVAC Process | Work From Home** **Location**: Mohali (Remote - Work From Home) **Shift**: US Shift (6:30 PM - 4:30 AM IST) **Working Days**: 6 Days (Including Saturdays) **Compensation**: ₹20,000/month (Fixed) + ₹500 per successful appointment - (Fixed pay structure - non-negotiable)_ **About the...

  • Customer Service Representative

    2 weeks ago

    Remote, India Futwork Full time

    **Roles and Responsibilities -** - Call our potential customers who have raised queries and engage with them. - Post Engagement, resolve their queries. - Respond quickly to assigned leads. - Work on the lines of highest ethical and moral standards and as set by the company **Input Metrics/Daily Target** - 9 Hours Shift with a minimum of 4 hours of...

  • Customer Service Representative- LC

    2 days ago

    Remote, India Firmoo Optical Full time ₹ 18,000 - ₹ 32,000 per year

    Join Our Team as a Remote Customer Service Representative (CSR)Are you in search of a fulfilling, long-term opportunity to work from the comfort of your own home? Look no further We're offering a fantastic position with a competitive monthly salary ranging from US$216 to US$384. If you possess excellent professional ethics, a cooperative attitude, and a...