Customer Service Representative

2 days ago

Remote, India Rugsville Full time ₹ 2,40,000 - ₹ 7,20,000 per year

About us

We are professional, agile and innovative.

Our work environment includes:

  • Modern office setting
  • Work-from-home days
  • Growth opportunities

A Customer Service Associate is responsible for assisting customers by providing product and service information, resolving issues, and ensuring a high level of customer satisfaction. The role requires excellent communication skills, problem-solving abilities, and a strong focus on delivering exceptional customer experiences.

Key Responsibilities:

Interact with customers: Respond to customer inquiries through various channels such as phone, email, chat, or in-person, and provide accurate, timely, and relevant information.

Product and service knowledge: Develop and maintain a thorough understanding of the company's products and services to effectively address customer inquiries and concerns.

Problem-solving: Identify, assess, and resolve customer issues promptly and effectively, escalating more complex issues to higher-level support staff or management as needed.

Maintain customer records: Update customer information in the company's database, ensuring that records are accurate and up-to-date.

Sales support: Assist customers in making purchasing decisions by providing product recommendations, offering promotions, and processing orders and returns.

Feedback collection: Gather customer feedback and share it with relevant departments to improve products, services, and overall customer experience.

Collaborate with team members: Work closely with other customer service associates and cross-functional teams to provide seamless support and ensure customer satisfaction.

Training and development: Participate in ongoing training and development programs to enhance customer service skills and stay informed about company policies and industry trends.

Performance metrics: Meet and exceed established performance metrics such as response times, resolution rates, and customer satisfaction scores.

Uphold company values: Represent the company professionally and adhere to its values, policies, and procedures, while maintaining a positive and customer-centric attitude.

Qualifications:

  • High school diploma or equivalent; higher education or specialized training is a plus.
  • Prior experience in customer service, retail, or a related field is preferred.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using computer systems and software, such as Microsoft Office and customer relationship management (CRM) tools.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
  • A commitment to delivering outstanding customer service and maintaining a customer-focused mindset.

Job Type: Full-time

Pay: ₹10, ₹25,000.00 per month

Benefits:

  • Work from home

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