Customer Service Representative

11 hours ago

Remote, India Apix Event Services Full time

**Job Overview**
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our company. This position requires strong communication skills and the ability to work effectively in a fast-paced environment.

**Responsibilities**
- Handle inbound and outbound calls with professionalism and courtesy.
- Provide accurate information regarding products and services to clients.
- Assist customers in resolving issues or concerns promptly.
- Maintain detailed records of customer interactions through data entry.
- Collaborate with team members to improve overall customer satisfaction.
- Utilize phone etiquette to create a welcoming atmosphere for callers.
- Support multilingual clients by providing assistance in their preferred language when applicable.
- Follow up on customer inquiries to ensure complete satisfaction.

**Skills**
- Excellent verbal and written communication skills.
- Proficient in phone etiquette, ensuring a positive experience for all callers.
- Bilingual or multilingual capabilities are highly desirable.
- Experience in client services or customer support roles is preferred.
- Familiarity with call center operations, including outbound calling practices.
- Attention to detail for accurate data entry and record keeping.
- Ability to work collaboratively within a team environment while maintaining individual accountability.

Join us in delivering outstanding customer service and making a difference in our clients' experiences

**Job Type**: Part-time

Pay: ₹5,000.00 - ₹12,000.00 per month

Schedule:

- Rotational shift

Work Location: Remote

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