Customer Service Representative

At Zappy, we support innovation by discovering faster, better, and more productive ways to conduct business. We are a startup factory And are on a mission to fundamentally add value to the business community by creating tech-driven alternatives that improve their operations. We build start-ups that help businesses solve existing constraints and address the changing needs of our society with better solutions. We can do this because we are equipped with the necessary infrastructure, resources, and managerial capabilities to derive innovative solutions that transform the way SMEs operate. Over the years, we have been able to identify challenges in different industries, design and build start-ups that provide the most suitable solutions to negate these challenges. From developing plans and strategies to launching our products, we bring the best to the table at every stage.

We are looking for an experienced and a reliable Customer Service Representative (CSR) who is enthusiastic and passionate about connecting with and handling customers - an individual who loves communicating with customers and solving their concerns. We are looking for someone whose takes pride in delivering optimum customer satisfaction at all times. You may receive inbound call requests or make outbound calls, fulfill orders, solve problems, transmit messages, and share important details with the concerned department.
- **Designation: Customer Service Representative**_
- **Work Mode: Full Time / Remote**_
- **Duties/Responsibilities**:_
- Handle customers inquiries promptly and accurately.
- Serve customers by providing product and service information and resolving product and service problems.
- Maintain customer records by updating account information.
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Prepare feedback reports about product or service by collecting and analyzing customer information.
- Contribute to team effort and product / service growth by accomplishing related results acquired because of feedback.
- Compile proper information to record/resolve the customer’s query, complaint or provide auxiliary service.
- Address problems and requests by transmitting information to the appropriate entity on the middle level management.
- Write service orders, ensuring all paperwork is legibly and accurately completed, with all customer requests or points of concern documented.
- Perform other related duties as assigned.
- **Required Skills/Abilities**:_
- Excellent written and verbal communication skills.
- Prior working experience with English speaking North American customers/clients.
- Knowledge of techniques of customer satisfaction and retention.
- Ability to maintain records and prepare reports. (MS Word, MS Excel, PPT etc.)
- Ability to work cooperatively with all levels of the organization.
- Ability to communicate with others and to assimilate and understand information.
- Ability to operate assigned software.
- Ability to make sound decisions in a manner consistent with the essential job functions.
- Must be ready to work on rotational shifts in a 24x7 environment.
- Must be ready to switch between different customer support-centric roles as and when needed.
- Should have a high sense of responsibility, and be communicative, self-organized and open minded.

**Work Environment Requirements**:

- A PC/Laptop with a minimum of 8GB of RAM, a mid-end processor, and an OS of your choice.
- An internet connectivity with minimum of 50 MBPS, and with uninterrupted power supply.
- A quiet and uninterrupted working environment with a dedicated desk.
- **Advantages**:_
- Dynamic culture and work environment.
- Globally decentralized organization
- Competitive pay.
- Paid Time Off.
- Work from home / Remote.
- **Inquisitive About Us, Know us more**:_

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Flexible schedule
- Internet reimbursement
- Leave encashment
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Flexible shift
- Rotational shift

Supplemental pay types:

- Overtime pay

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Fluent English (required)

**Speak with the employer**

+91-XXXXXXXXXX