Customer Service Representative
23 hours ago
**Customer Service Representative (Outbound Calling) - HVAC Process | Work From Home**
**Location**: Mohali (Remote - Work From Home)
**Shift**: US Shift (6:30 PM - 4:30 AM IST)
**Working Days**: 6 Days (Including Saturdays)
**Compensation**: ₹20,000/month (Fixed) + ₹500 per successful appointment
- (Fixed pay structure - non-negotiable)_
**About the Role**
We’re hiring enthusiastic and customer-driven professionals for our **HVAC Call Center Process**. This work-from-home role involves **outbound calling**, **appointment scheduling**, and **promoting membership plans** for US-based customers. If you have great communication skills and enjoy helping customers while working independently, this role is for you.
**Key Responsibilities**
- Make outbound calls for scheduling, confirmations, and follow-ups.
- Promote membership plans and special offers in a professional manner.
- Conduct customer satisfaction surveys and record accurate feedback.
- Maintain and update customer data, call outcomes, and appointment details in CRM tools.
- Follow scripts, adhere to process standards, and maintain high-quality interactions.
- Meet daily and weekly targets for calls, appointments, and enrollments.
**Required Skills & Qualifications**
- **Education**: Graduate or above.
- **Experience**: 1-2 years in outbound calling, customer service, or telesales preferred. Freshers with excellent communication skills are welcome.
- **Communication**: Excellent spoken English and clear, confident phone etiquette.
- **Tech Skills**: Basic computer literacy and familiarity with CRM tools.
- **Work Setup**: Must have a personal laptop, noise-cancelling headphones, high-speed Wi-Fi, and a quiet workspace suitable for client and team meetings.
**Additional Information**
- Full-time work-from-home opportunity.
- Availability required during US hours (night shift).
- No paid leaves during WFH employment (except Sunday/official holidays).
**Interested?**
**Submit the form below** (read carefully and upload your audio recording + details properly):
Pay: From ₹20,000.00 per month
Work Location: Remote
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