Telecalling/Customer Relationship Management Role

9 hours ago

Hyderabad, Telangana, India Intandemly Full time US$ 4,000 - US$ 8,000 per year

Key Responsibilities :

  • Telecalling/CRM Activities : Perform telecalling or CRM activities based on established strategies and guidelines to engage customers effectively.

  • Customer Interactions : Engage with customers via phone calls, emails, or other communication channels to provide information, gather feedback, and address inquiries.

  • Data Management : Maintain and update customer databases, ensuring data accuracy, completeness, and compliance with data privacy regulations.

  • Lead Nurturing : Support lead generation and lead nurturing efforts by following up with potential customers and providing relevant information.

  • Customer Feedback : Collect and document customer feedback, complaints, and suggestions, forwarding them to the appropriate departments for resolution or improvement.

  • Training and Development : Participate in training sessions and workshops to enhance telecalling or CRM skills and product knowledge.

  • Technology Utilization : Utilize CRM software and telecalling tools effectively to manage customer interactions and maintain records.

  • Provide regular reports on telecalling or CRM activities, including call logs, conversion rates, and customer interactions.

  • Ensure that all telecalling or CRM activities adhere to relevant regulations, including data privacy and telemarketing guidelines.

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