Operations & Telecalling Specialist

9 hours ago

Hyderabad, Telangana, India SIA Publishers & Distributors Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Operations & Telecalling Specialist(Inside Sales)

Location: Hyderabad

Employment Type: Full-time (In-office @ Hitech City)

Experience: 1 to 3 years

Position Overview

We are seeking an experienced and dynamic Operations & Telecalling Specialist to join our team. The ideal candidate will be responsible for managing day-to-day operational activities, customer communications, and reporting functions. This role requires exceptional communication skills in Telugu and English (proficiency in Hindi will be considered an added advantage), strong command over MS Office tools, and the ability to work effectively with CRM and digital platforms.

The selected candidate should demonstrate adaptability to new technologies, possess strong organizational skills, and have the ability to understand and contribute to our business model while collaborating effectively as a team player.

Key Responsibilities

  • Conduct professional inbound and outbound telecalling to ensure effective Customer communication and relationship management.
  • Oversee daily operational tasks, ensuring efficiency and smooth coordination between internal teams and external stakeholders.
  • Prepare and maintain structured reports, data analyses, and presentations using MS Excel, Word, and PowerPoint.
  • Manage and update CRM systems to track leads, customer interactions, and operational workflows.
  • Execute timely Customer follow-ups to ensure satisfaction and long-term engagement.
  • Collaborate with management to evaluate and enhance business processes.
  • Adapt to new business models, technologies, and tools as per evolving requirements.
  • Support cross-functional tasks to drive organizational efficiency and growth.

Qualifications & Skills

  • Bachelors degree in Business Administration, Commerce, or a related field (preferred).
  • 1 to 3 years of professional experience in operations, telecalling, or customer support.
  • Excellent verbal and written communication skills in Telugu and English; working knowledge of Hindi is desirable.
  • Strong proficiency in MS Office applications (Excel, Word, PowerPoint).
  • Familiarity with CRM platforms and ability to work with digital tools.
  • Proven ability to create detailed reports and presentations for management review.
  • Highly adaptable, with strong problem-solving skills and a detail-oriented approach.
  • Demonstrated ability to work both independently and as part of a team.

What We Offer

  • A structured role with opportunities to contribute to both operations and Customer relations.
  • Exposure to diverse business processes and direct collaboration with the leadership team.
  • A professional and collaborative work environment.
  • Competitive compensation package with performance-based incentives.

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