Telecalling Executive

6 days ago

Hyderabad, Telangana, India Aetos Healthcare Inc Full time ₹ 3,00,000 - ₹ 4,80,000 per year

Job Description: Telecaller Healthcare Outreach (U.S. Shift)

Company: Aetos Healthcare

Location: Hyderabad, India (Work from Home / Hybrid)

Shift: U.S. Timings (EST/CST/PST based on project)

Experience: 3-6 years (Healthcare BPO/Telecalling preferred)

Salary Range: 25,000 -40,000 per month + Incentives

About Aetos Healthcare

Aetos Healthcare is a U.S.-based physician-led company specializing in Remote Patient Monitoring (RPM), Chronic Care Management (CCM), Behavioral Health Integration (BHI), and AI-powered healthcare solutions. Our mission is to help U.S. physicians improve patient outcomes while increasing practice revenue through compliant, technology-driven care programs.

Role Overview

We are seeking dynamic telecallers to engage with U.S. patients, explain healthcare programs (RPM/CCM), and obtain verbal consent for enrollment. You will be the first point of contact for patients, playing a critical role in building trust and ensuring smooth onboarding.

Key Responsibilities

  • Make outbound calls to patients from physician-provided lists.
  • Educate patients about Remote Patient Monitoring (RPM), CCM, and related programs.
  • Explain insurance coverage (Medicare, Medicaid, commercial payers) and answer basic questions.
  • Obtain verbal consent using CMS-compliant scripts.
  • Accurately document call outcomes in CRM/EHR systems (Zoho).
  • Coordinate with U.S. nurse/operations teams for escalations.
  • Maintain HIPAA compliance and data confidentiality at all times.

Requirements

  • Education: Graduate (any discipline, preference for life sciences or business).

  • Experience:

  • 3-6 years in telecalling / BPO / patient engagement.

  • Prior U.S. healthcare experience (RCM, patient outreach) is an advantage.

  • Skills:

  • Excellent English communication skills (neutral accent).

  • Strong persuasion & patient-handling skills.
  • Familiarity with healthcare terms (BP, diabetes, insurance, Medicare).

  • Comfort with CRM/EHR tools and VoIP platforms.

  • Other:

  • Willingness to work night shifts (U.S. hours).

  • Strong attention to detail and documentation.
  • Empathetic, patient-focused attitude.

Performance Metrics (KPIs)

  • 80-100 outbound calls/day.
  • 20-30% patient enrollment conversion.
  • 95%+ accuracy in documentation.
  • 100% compliance with HIPAA & CMS scripts.

Compensation & Benefits

  • Salary: 25,000-40,000/month (based on experience).
  • Performance incentives linked to enrollments.
  • Structured training in U.S. healthcare, HIPAA, and RPM/CCM programs.
  • Career growth into Team Lead / Trainer roles.

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