Metrics & Reporting Specialist - IQA

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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us

As a Metrics and Reporting Specialist, you will be responsible for data analysis, visualization, validation, business analysis, stake-holder management and Data presentation. You will be driving a process improvement initiative using Six-sigma, Lean and statistical methodologies.

*Position Responsibilities*

• Responsible for data analysis & visualization for special projects & ad hoc activities as per client's request
• Aiding in generating data-driven actionable insights for periodic client business reviews
• Driving process excellence related initiatives & project managing end-to-end delivery
• Responsible for conducting statistical analysis for projects & studies
• Identifying improvement opportunities for internal & client processes and provide recommendations
• Involved in preparation of client-facing presentations
• Responsible for SLA baselining, process mapping & FMEA
• Requirements gathering from internal & external stakeholders
• Building, troubleshooting and maintaining PLX reporting dashboards with proper documentation
• Performing troubleshooting across reporting and related tools
• Filing bugs or escalations for complex issues against the engineering teams
• Executing reporting activities such as correlation studies, regression analysis
• Build positive relations and teamwork

Minimum Qualifications

• Graduate or Post Graduate With strong knowledge in technical troubleshooting and reporting and minimum 2 years working experience in technical support, ideally within the quality department or analytics
• Minimum 4 years experience in relevant analytical or data-driven role, with at least 2 years of direct experience with data analysis and visualization tools such as SQL, PLX, and dashboarding platforms (e.g., Tableau, Power BI
• Strong experience querying data using SQL, developing insightful dashboards (e.g., using Tableau, Power BI, Looker Studio), and performing related reporting tasks
• Strong knowledge of Statistical analysis tools/methodologies, Six Sigma & Lean

Preferred Qualifications

• Excellent communication skills, both verbal and written. Ability to effectively summarize information and present to stakeholders, including engineering teams
• Strong analytical skills and attention to detail. Descriptive documentation skills
• Track record of working in a fast paced, process driven environment with multiple stakeholders
• Experience working in a multicultural setting and interacting with clients from different regions.

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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Thanks for your interest in this opportunity Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-