
Telecaller - Females
2 days ago
Company Overview
Gamut HR Solutions, based in Hyderabad, is focused on matching candidates with the right job opportunities. With a small team of 2-10 employees, the company is dedicated to providing personalized employment solutions. More about us can be found at
Job Overview
We are seeking a dedicated Telecaller (Females) in Hyderabad for a full-time position at a junior level. Candidates should have 1 to 3 years of experience. This role requires expertise in managing customer interactions and handling inquiries effectively.
Qualifications and Skills
- Minimum of 1 year experience working in a telecalling or customer support role.
- Proficiency in Customer Relationship Management (CRM) Software to efficiently manage customer data.
- Product Knowledge is a must to effectively communicate the features and benefits of our offerings. (Mandatory skill)
- Excellence in Active Listening to adequately comprehend customer needs and queries. (Mandatory skill)
- Strong Effective Communication Skills to engage with clients and express information clearly.
- Persuasive Speaking Skills to convincingly explain services and resolve customer objections.
- Solid grasp of Objection Handling to maneuver through customer concerns adeptly. (Mandatory skill)
- Data Entry Accuracy is crucial for maintaining detailed and error-free client records.
- Time Management skills to handle multiple calls and tasks within prioritized timelines.
Roles and Responsibilities
- Initiate outbound calls to potential clients to introduce and sell company products and services.
- Listen actively to customer requests and inquiries, providing accurate and timely information.
- Manage and resolve customer complaints with a focus on exceptional service standards.
- Maintain and update customer databases with detailed call information and outcomes.
- Collaborate with team members to improve the calling process and share effective practices.
- Achieve weekly and monthly sales targets by following up on leads and closing sales.
- Provide product and service-related information with clarity and confidence to build customer trust.
- Identify and document customer needs, preferences, and issues for process enhancements.
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