Customer Relationship Officer
24 hours ago
Customer Relationship Officer JD
- Procuring new clients through company leads , maintaining affective and timely communication converting them in to valuable customers to meet the company revenue targets.
- Procuring new b2b clients.
- Develop and maintain strong customer relationships to ensure customer satisfaction and retention.
- Collaborate with with other department to provide sufficient documents for the client processing
- Identify opportunities to improve customer service and recommend new strategies.
- Track and manage customer interactions through a CRM system.
- Ensure compliance with company policies and procedures while addressing customer needs.
*
- Qualifications
- Proven experience of sales in edtech , study abroad or international recruitment firm.
- Strong interpersonal and communication skills.
- Ability to handle multiple tasks and prioritise effectively.
- Problem-solving skills and a proactive attitude.
- Experience with CRM software and customer service tools.
- Skills
- Customer Relationship Management (CRM) software
- Communication
- Problem-solving
- Time management
- Organizational skills
- Microsoft Office Suite
- Working days : weekly 6 day
- Working hours ; 9.30 am to 6pm
Job Types: Full-time, Permanent, Fresher
Work Location: In person
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