Customer Relationship Officer
1 day ago
Location: Kochi
Experience: Freshers preferred
Reporting to: Customer Relationship Manager
Qualification: Any Degree (mandatory)
Job Summary:
We are looking for a Customer Relationship Officer to support and assist customers after the sales process. This is a non-target role, focused entirely on customer service, follow-up, and ensuring a smooth post-sales experience.
Key Responsibilities:
- Provide after-sales support to customers through calls and follow-up interactions.
- Assist customers with queries, service requests, and basic troubleshooting.
- Maintain customer records and update feedback in the system.
- Coordinate with relevant internal departments to ensure customer concerns are resolved.
- Build and maintain positive relationships with customers to improve service satisfaction.
- Ensure timely communication and support as per company standards.
Skills Required:
- Excellent communication skills (English & Malayalam).
- Customer-focused attitude.
- Ability to handle queries patiently and professionally.
- Basic computer knowledge (email, Excel, CRM entries).
- Positive attitude and willingness to learn.
Who Can Apply:
- Freshers with any degree.
- Candidates interested in a customer support role without sales pressure or targets.
Job Types: Full-time, Fresher
Pay: ₹8, ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
Work Location: In person
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