Client Relationship Officer

3 days ago

Cochin, Kerala, India Peak Performance Advisors (OPS) PVTLTD Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job Title: Client relationship officer

Location: Palarivattom, Kochi (Hybrid)

Experience: 0–1 year

Gender Preference: Female Candidates Only

Employment Type: Full-Time

About the Role

We are seeking a proactive and detail-oriented Client relationship officer to enhance our customer engagement and data management efforts. The ideal candidate will be responsible for maintaining the CRM system, generating insights, and supporting cross-functional teams with accurate and timely data.

This role is a great opportunity for fresh graduates who are enthusiastic about CRM tools, analytics, and customer relationship operations.

Key Responsibilities

  • Maintain and update the CRM platform with accuracy and consistency.
  • Analyze customer data to identify patterns, engagement levels, and improvement opportunities.
  • Prepare periodic CRM performance reports with meaningful insights for decision-making.
  • Collaborate with sales, marketing, and operations teams to improve CRM processes.
  • Assist in creating dashboards, customer segments, and campaign tracking mechanisms.
  • Conduct routine data audits to ensure CRM database hygiene and reliability.
  • Address CRM-related queries and provide internal support to relevant teams.

Requirements

  • Bachelor's degree in Data Science, Business Analytics, Statistics, Computer Science, or related fields.
  • 0–1 year of experience in CRM operations, data analysis, or similar roles.
  • Strong proficiency in MS Excel/Google Sheets; knowledge of SQL or BI tools (Power BI/Tableau) is an added advantage.
  • Excellent analytical abilities with strong attention to detail.
  • Good communication and teamwork skills.

Benefits

  • Hybrid work model with remote work flexibility.
  • Opportunity to work in a data-driven and fast-growing environment.
  • Supportive and collaborative team culture.

Work Location: Hybrid (Palarivattom + Remote)

Job Type: Full-time

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Work from home

Work Location: Remote

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