APM Technical Lead-L3

3 days ago

Hyderabad Mumbai, India Hitachi Systems Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Preferred candidate profile

Experience working on distributed enterprise software products

  • Worked using any APM tools. preferably on Dynatrace.
  • Excellent analytical skills, ability to identify bottlenecks and recommend

solutions

  • 1-2 years of experience in customer-facing positions as a professional services

consultant or implementation engineer

  • Familiar with basic tasks of any one of the databases & Middleware.
  • Ability to understand Application architecture and associated business / IT

Operations workflows.

  • Understanding on Linux commands, Scripting and SQL

5-9+ years of experience, preferably a part of it in the IT Management / Application

Performance Management areaRole & responsibilities

  • Prior development background in J2EE or .Net stack is a strong plus.
  • Experience in Windows Server operating system and administration skills is an added advantage.
  • Able to independently write and trouble-shoot scripts in Shell / Python / SQL Deliverables:
  • Understand & document client application landscape and infrastructure
  • Get details of known application, infrastructure outages and pain points
  • Understand customers requirements and translate them to specific monitoring requirements
  • Review the plan and get sign-off from the client project manager
  • Ensure on time delivery of tasks and completion of APM product implementation milestones
  • Analyze the alerts and issues identified by APM product to assist in detailed Root Cause Analysis and Alert Fine tune
  • Provide insights to Client on changes, enhancements required in their infrastructure based on analysis of APM product Analysis.
  • Train client / APM monitoring team on features of APM Product and using it to proactively monitor performance in their

environment as well as use the product to identify bottlenecks as needed

  • Track the support requirements and interface with the APM Product support team for quick resolutions
  • Manage the APM patch updates and upgrades on an ongoing basis
  • Ensure and document full deployment of APM product in client's environment
  • Troubleshooting configuration/

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