Techberry Infotech

19 hours ago

Mumbai, India Techberry Infotech Pvt Ltd Full time

Monitoring Head (APM Monitoring ).Location: Ghansoli Mahape.- We are seeking a highly experienced and strategic Monitoring Head to lead our Application and Infrastructure Performance Management (APM) and Observability initiatives.- This is a senior leadership role requiring deep technical expertise in Dynatrace and a proven ability to manage and mentor high-performing engineering teams.- The successful candidate will be responsible for defining the enterprise-wide monitoring strategy and ensuring the optimal performance and availability of critical business applications. Key Responsibilities:- Strategy and Technical Leadership.- Define and execute the long-term enterprise strategy for Observability, covering APM, Real User Monitoring (RUM),.- Synthetic Monitoring, Infrastructure Monitoring, and AIOps adoption.- Serve as the organizational Subject Matter Expert (SME) for Dynatrace, overseeing its large-scale deployment, configuration, dministration, and integration across various environments.- Guide teams in advanced configuration of monitoring solutions, including custom dashboards, business transactions,alerting policies, and extensions to satisfy complex business and SRE requirements.- Define best practices for monitoring modern cloud-native architectures, including AWS/Azure services, Kubernetes clusters, and microservices.- Oversee the administration and maintenance of all monitoring platforms, including Dynatrace, AppDynamics, New Relic, Splunk, and integrations with ITSM tools like ServiceNow.- Team Management and Operations. Lead, mentor, and manage a team of APM/Observability Engineers, promoting technical excellence, accountability, and continuous improvement.- Be responsible for performance reviews, talent development, hiring, and providing tool-based training and knowledge transfers to team members.- Establish and enforce ITIL-aligned operational processes for monitoring administration, platform upgrades, patching, incident response, and SLA adherence.- Drive a proactive culture by championing the use of monitoring data (metrics, logs, traces) for deep performance analysis, incident prevention, and efficient Root Cause Analysis (RCA).- Ensure the team operates effectively within an Agile framework, managing sprint goals, project deliverables, and complex operational tasks simultaneously.- Collaboration and Governance. Collaborate closely with development, infrastructure, and business teams to successfully onboard and hand over new monitoring solutions for critical applications.- Manage licensing, billing, tool renewal processes, and user access management for monitoring tools.- Ensure all technical procedures, architectural designs, and user guides are documented and maintained as part of governance standards.Experience: 10-12 years of overall experience in IT Operations, Application Performance Management (APM), or Observability Engineering.- Leadership: Demonstrable experience in managing, leading, and mentoring technical engineering teams.- Core Technical Skills: Mandatory strong hands-on expertise with Dynatrace (SaaS or Managed) is essential. (ref:iimjobs.com)

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