Techberryinfotech - Monitoring Head - APM

Description : About the job : Monitoring Head (APM Monitoring )Experience : 1012 YearsLocation : Ghansoli MahapeWe are seeking a highly experienced and strategic Monitoring Head to lead our Application and Infrastructure Performance Management (APM) and Observability initiatives. This is a senior leadership role requiring deep technical expertise in Dynatrace and a proven ability to manage and mentor high-performing engineering teams. The successful candidate will be responsible for defining the enterprise-wide monitoring strategy and ensuring the optimal performance and availability of critical business applications.Key Responsibilities : Strategy and Technical Leadership : - Define and execute the long-term enterprise strategy for Observability, covering APM, Real User Monitoring (RUM), Synthetic Monitoring, Infrastructure Monitoring, and AIOps adoption.- Serve as the organizational Subject Matter Expert (SME) for Dynatrace, overseeing its large-scale deployment, configuration, administration, and integration across various environments.- Guide teams in advanced configuration of monitoring solutions, including custom dashboards, business transactions, alerting policies, and extensions to satisfy complex business and SRE requirements.- Define best practices for monitoring modern cloud-native architectures, including AWS/Azure services, Kubernetes clusters, and microservices.- Oversee the administration and maintenance of all monitoring platforms, including Dynatrace, AppDynamics, New Relic, Splunk, and integrations with ITSM tools like ServiceNow.Team Management and Operations : - Lead, mentor, and manage a team of APM/Observability Engineers, promoting technical excellence, accountability, and continuous improvement.- Be responsible for performance reviews, talent development, hiring, and providing tool-based training and knowledge transfers to team members.- Establish and enforce ITIL-aligned operational processes for monitoring administration, platform upgrades, patching, incident response, and SLA adherence.- Drive a proactive culture by championing the use of monitoring data (metrics, logs, traces) for deep performance analysis, incident prevention, and efficient Root Cause Analysis (RCA).- Ensure the team operates effectively within an Agile framework, managing sprint goals, project deliverables, and complex operational tasks and Governance : - Collaborate closely with development, infrastructure, and business teams to successfully onboard and hand over new monitoring solutions for critical applications.- Manage licensing, billing, tool renewal processes, and user access management for monitoring tools.- Ensure all technical procedures, architectural designs, and user guides are documented and maintained as part of governance standards.Required Qualifications : - Experience : 10 to 12 years of overall experience in IT Operations, Application Performance Management (APM), or Observability Engineering.- Leadership : Demonstrable experience in managing, leading, and mentoring technical engineering teams.- Core Technical Skills : Mandatory strong hands-on expertise with Dynatrace (SaaS or Managed) is essential.- APM Tooling : Strong knowledge of other APM tools such as AppDynamics and New Relic.- Platforms : Strong working knowledge of Linux and Windows OS, Cloud concepts, Splunk, and ITSM integration (ServiceNow).- Education : Bachelors or Masters degree in Computer Science, Engineering, or a related field.Preferred Certifications (Highly Valued) : - Dynatrace Professional, Associate, or Expert Certifications- AppDynamics Certified Implementation Professional- New Relic Full Stack Observability Practitioner- ServiceNow Certified System Administrator (ref:hirist.tech)