Senior Solutions Engineer

3 weeks ago

Mumbai, India QualityKiosk Technologies Full time

Job Title: Dynatrace APM Engineer (Configuration & L2 Support)Location: MumbaiExperience Level: Intermediate to Advanced (L2 Support)Employment Type: Full-timeJob Summary:We are seeking a skilled Dynatrace APM Engineer with hands-on experience in configuration, administration, and L2-level support. The ideal candidate will have a strong background in application performance monitoring, cloud environments, and automation scripting, with a focus on optimizing observability and resolving complex monitoring issues.Key Responsibilities:- Configure and manage Dynatrace dashboards, alerting profiles, and ticketing system integrations. - Perform OneAgent and Cluster Node upgrades in Dynatrace Managed environments. - Onboard and manage OneAgents for Kubernetes and OpenShift workloads. - Set up and maintain ActiveGates, custom plugins, and synthetic monitoring configurations. - Handle SSL certificate management, port checks, firewall configurations, and connectivity troubleshooting. - Use Dynatrace for incident troubleshooting, log analysis, and root cause identification. - Create, manage, and close Dynatrace support tickets, coordinating with vendor support teams. - Implement and fine-tune Real User Monitoring (RUM) for web and mobile applications. - Manage and monitor cloud-based environments (AWS, GCP, or other platforms). - Recommend and implement improvements to monitoring configurations, dashboards, alert thresholds, and performance baselines. - Develop and maintain automation scripts using Python or Shell scripting for monitoring and operational efficiency.Required Skills & Experience:- Proven experience with Dynatrace APM configuration and administration. - Strong understanding of application performance monitoring, infrastructure monitoring, and observability principles. - Familiarity with Kubernetes/OpenShift, ActiveGates, and synthetic monitoring setups. - Experience troubleshooting SSL, network, and connectivity issues. - Hands-on experience with AWS, GCP, or other major cloud platforms. - Scripting experience in Python or Shell for automation and customization. - Excellent problem-solving, analytical, and communication skills. - Experience with ITSM tools (e.g., ServiceNow, Jira, or similar) is a plus.

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