Lead ServiceNow Developer

5 days ago


Hyderabad, India Percept Solutions Pte Ltd Full time

Description :OverviewWe are seeking an accomplished Lead ServiceNow Developer to architect, govern, and evolve our enterprise ServiceNow platform in alignment with the Global ServiceNow Center of Excellence (CoE).The role demands deep technical leadership, strong architectural capabilities, and the ability to drive platform adoption, governance, and optimization across a regional landscape.The ideal candidate will ensure delivery excellence and contribute to business transformation initiatives using the full capabilities of the ServiceNow ecosystem.Key Responsibilities :Platform Architecture & Governance :- Lead the end-to-end technical strategy and architectural roadmap for the ServiceNow platform in alignment with the Global CoE.- Define, implement, and maintain platform standards, governance frameworks, development guidelines, reusable patterns, and coding best practices.- Blueprint and document the complete application architecture, ensuring scalable, compliant, and future-proof implementations.- Conduct technical design reviews to validate solution quality, alignment with standards, and adherence to architectural principles.- Govern the regional ServiceNow Factory operating model to ensure compliance, performance, scalability, and lifecycle sustainability.Technical Leadership & Delivery Excellence :- Provide hands-on leadership to the ServiceNow Factory team, enabling delivery of complex configurations, customizations, integrations, and automation.- Design reusable assets, accelerators, components, and frameworks to support API integrations and enterprise workflow solutions.- Guide teams on advanced development constructs (Flow Designer, IntegrationHub, Scoped Applications, Configuration Management, scripting, MID Server integrations, etc.- Evaluate IT4IT and business workflows for technical feasibility and drive backlog prioritization at the regional level.- Lead the delivery of enhancements, new feature development, and platform evolution initiatives.Operations & Platform Reliability :- Ensure world-class RUN operations, including stability, availability, and secure performance of the platform.- Participate in and support major upgrades, patch cycles, global CoE initiatives, platform maintenance, and release management activities.- Maintain and evolve a comprehensive ServiceNow knowledge base to support user adoption and operational excellence.Stakeholder Engagement & Enablement :- Collaborate closely with IT leadership, enterprise architects, delivery managers, and business stakeholders to drive adoption and value realization.- Map IT4IT processes (Strategy to Portfolio, Demand to Project, ITSM, APM, Governance, Security & Compliance) into ServiceNow capabilities and identify gaps.- Deliver training sessions, demos, and platform capability showcases for regional and global stakeholders.- Assess and document the business impact and transformation outcomes enabled by ServiceNow solutions.- Act as a regional SME, contributing to global working groups, design forums, and cross-functional knowledge-sharing initiatives.Required Qualifications & Experience :Technical Experience :- 12+ years of experience in technical consulting or managerial roles with strong exposure to enterprise platforms.- 10+ years of dedicated hands-on ServiceNow experience as a platform owner, platform manager, product owner, architect, or lead developer.- Proven expertise across multiple ServiceNow modules, including:- - - - - - - (ref:hirist.tech)



  • Hyderabad, Telangana, India ServiceNow Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...


  • Hyderabad, Telangana, India ServiceNow Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...


  • Hyderabad, India ServiceNow Full time

    Job DescriptionWhat you get to do in this role:   We’re looking for a passionate storyteller and a strong problem-solver to help customers unlock the power of ServiceNow’s  App Engine, and Workflow Data Fabric (WDF) & AI. As part of the DemoHub team, you’ll collaborate with product teams, Solution Consultants to create outcome-driven demonstrations...


  • Hyderabad, Telangana, India ServiceNow Full time

    Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform...


  • Hyderabad, India ServiceNow Full time

    Job DescriptionWe are looking for an experienced Full Stack ServiceNow ITSM Developer with expertise in Agentic AI to enhance IT Service Management solutions. This role involves designing, developing and automating ITSM workflows while integrating AI-driven automation for predictive analytics and decision-making. The ideal candidate should have hands-on...


  • Hyderabad, India ServiceNow Full time

    Description :It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based platform...


  • Hyderabad, Telangana, India ServiceNow Full time

    Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform...


  • Hyderabad, Telangana, India ServiceNow Full time

    Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform...


  • Hyderabad, India ServiceNow Full time

    Description:It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based platform...


  • Hyderabad, India ServiceNow Full time

    Description:It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based platform...