15h Left: Full Stack Servicenow Itsm Developer

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone We are looking for an experienced Full Stack ServiceNow ITSM Developer with expertise in Agentic AI to enhance IT Service Management solutions This role involves designing developing and automating ITSM workflows while integrating AI-driven automation for predictive analytics and decision-making The ideal candidate should have hands-on experience in ServiceNow development full stack development scripting AI integration and workflow automation What you get to do in this role You will architect develop and enhance ServiceNow solutions that power enterprise-wide self-service and ITSM operations leveraging cutting-edge AI automation and modern development practices You will collaborate with product owners engineers and stakeholders to design scalable high-performance applications while integrating advanced AI ML RPA and predictive intelligence capabilities In this role you will also guide technical decisions optimize workflows and drive innovation by aligning technology choices with business outcomes Partner with product owners to capture detailed requirements and design high-quality solutions for our users Contribute to building industry-leading solutions that enable enterprise-wide self-service capabilities Collaborate closely with developers product managers and quality engineers to deliver reliable software solutions Evaluate diverse technology options for performance scalability and cost and guide the team toward the most effective choices Qualifications To be successful in this role you have Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI s potential impact on the function or industry 6 years of combined experience in ServiceNow development and any object-oriented language ServiceNow development expertise with a balanced focus on both frontend and backend components Advanced proficiency in JavaScript Glide scripting Business Rules and UI policies Familiarity with ServiceNow products Virtual Agent Now Assist and integration Hub Solid background in data structures algorithms object-oriented design design patterns and performance scalability optimization Practical experience with modern UI frameworks such as Angular React Experience integrating Agentic AI for automated decision-making and workflow orchestration In-depth understanding of ITIL processes with specialization in Incident Change Request and Problem Management Proven hands-on skills in REST SOAP API integrations and working with external AI models Exceptional analytical abilities to troubleshoot and optimize ITSM operations and workflows Backend development experience using Python Django and REST API framework is an added advantage ServiceNow Certified System Administrator Application Developer CSA CAD CIS-ITSM and CTA certifications preferred Understanding of Azure OpenAI or similar AI frameworks Hands-on experience with AI ML models RPA tools and predictive intelligence solutions is an added advantage FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license