Lead Consultant

3 days ago

hyderabad, India Value Creed Full time

Location: Hyderabad/Bengaluru, India Job Type: Full-Time About Us: Value Creed is a forward-thinking organization committed to excellence in Salesforce implementations. We are seeking a seasoned Salesforce Technical Consultant SME who will be responsible for establishing and leading L1, L2, and L3 technical support for our client, as well as setting up a robust support practice within our organization. Our client currently utilizes Sales Cloud and Service Cloud extensively, with plans to implement Marketing Cloud soon. Key Responsibilities: Support Leadership & Practice Setup: • Establish and lead a comprehensive L1, L2, and L3 support framework for the client’s Salesforce environment. • Develop best practices, support processes, and documentation for ongoing technical support. • Act as the subject matter expert (SME) and provide technical guidance to internal teams and stakeholders. Salesforce Technical Expertise: • Provide deep technical support and customization expertise in Sales Cloud and Service Cloud. • Develop and maintain custom code and integrations to support complex business requirements. • Troubleshoot, diagnose, and resolve technical issues across multiple support tiers. Integration & Optimization: • Integrate Salesforce systems with third-party applications and internal systems. • Optimize existing Salesforce customizations for performance, scalability, and reliability. • Collaborate with cross-functional teams to ensure smooth system operation and data integrity. Future-Ready Implementation: • Assist in laying the technical groundwork for the upcoming implementation of Marketing Cloud. • Evaluate new Salesforce features and propose enhancements to support evolving business needs. • Stay updated on Salesforce releases and emerging industry trends. Required Skills & Experience: • 7-12 years of experience in Salesforce implementations with a strong focus on Sales Cloud and Service Cloud. • Proven expertise in leading multi-tier support (L1, L2, L3) and setting up support practices. • Strong experience in developing customizations, integrations, and technical troubleshooting. • Working knowledge of Marketing Cloud is a plus. • Excellent problem-solving skills and the ability to work collaboratively. • Familiarity with Agile methodologies. • Salesforce certifications (e.g., Salesforce Developer, Salesforce Technical Architect) are advantageous.

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