Area Collection Manager
2 days ago
Role & responsibilities:
- Manage and lead a team of field collection executives across assigned locations.
- Achieve monthly, quarterly, and annual collection targets for the area.
- Monitor bucket-wise delinquency (DPD - Days Past Due) and drive recovery strategies accordingly.
- Implement and optimize collection strategies to reduce NPAs and improve cash flow.
- Ensure effective follow-up with defaulting customers through field visits, calls, and legal action if necessary.
- Liaise with legal teams for handling recovery through legal channels (e.g., arbitration, SARFAESI, etc. where applicable).
- Conduct regular reviews and performance assessments of the collection team.
- Maintain MIS and reporting of collection performance to senior management.
- Ensure all collections and customer interactions adhere to regulatory and company compliance standards.
- Collaborate with cross-functional teams like Credit, Sales, and Operations for smooth recovery processes.
Key Skills and Competencies:
- Strong understanding of collections and recovery processes
- Leadership and team management abilities
- Analytical and problem-solving skills
- Excellent communication and negotiation skills
- Sound knowledge of legal aspects related to collections (especially for secured/unsecured loans)
- Proficiency in MS Excel and collection tracking systems
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