ServiceNow -ITOM- CMDB Implementor / Develope

2 weeks ago

Chennai, Tamil Nadu, India NuStar Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per year

ServiceNow -ITOM- CMDB Implementor / Developer
Exp: 8-10yrs
Location: The Role will begin at our Chennai Location, where candidate have to work for 6 Month. After that they have to relocate to Mexico and continue there for minimum 2 years.
Notice Period: 0-30days
JD
5+ years of ServiceNow development experience with a focus on ITOM applications.

  • Strong knowledge of Discovery, Service Mapping, Event Management, and Orchestration.
  • Proficiency in JavaScript, Glide API, MID Server configuration, and IntegrationHub.
  • Hands-on experience integrating with monitoring tools (SolarWinds, Splunk, Dynatrace, AppDynamics, Nagios).
  • Experience in CMDB architecture, CI classes, relationships, and reconciliation rules.
  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Implementation Specialist – ITOM (preferred).
  • Good understanding of ITIL v4 processes (Event, Incident, Change, Configuration).
  • Develop and configure ServiceNow ITOM modules including: o Discovery & CMDB population (using probes, sensors, and patterns).
  • Service Mapping to define application dependencies.
  • Event Management with third-party monitoring tools
  • Design and maintain custom workflows, Business Rules, Script Includes, and Flow Designer automations.
  • Build integrations with monitoring and CMDB tools via REST/SOAP APIs, MID Servers, and IntegrationHub.
  • Ensure CMDB data accuracy and compliance with ITIL processes.
  • Troubleshoot and optimize Discovery schedules, patterns, and classification rules.
  • Collaborate with ITSM, SecOps, and ITAM teams for cross-module integrations.
  • Support platform upgrades, patches, and feature enhancements for ITOM applications.

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