Servicenow Consultant

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called 'Mega Banks' of Japan. MGS was established in the year 2020 as part of Mizuho's long term strategy of creating a captive global processing centre for remotely handling banking and IT related operations of Mizuho Bank's domestic and overseas offices and Mizuho's group companies across the globe.

At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS's development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.

What's in it for you?

o Immense exposure and learning

o Excellent career growth

o Company of highly passionate leaders and mentors

o Ability to build things from scratch

Know more about MGS:

We are seeking an experienced and innovative ServiceNow Architect to lead the design, development, and governance of the ServiceNow platform across the enterprise initiatives. The role involves working closely with business stakeholders, developers, and IT operations teams to ensure alignment of the ServiceNow roadmap with enterprise goals, while maintaining high standards of performance, scalability, and reliability.

Key Responsibilities

Platform Architecture & Governance

• Define and maintain the ServiceNow architecture, ensuring alignment with enterprise IT strategy and best practices
• Design scalable, high-performing ServiceNow solutions across modules (ITSM, ITOM, CMDB, HRSD, CSM, SecOps, GRC, etc)
• Establish and enforce platform design standards, development guidelines, and governance controls

Solution Design & Delivery

• Translate business requirements into functional and technical architecture using ServiceNow capabilities
• Lead end-to-end implementation of workflows, integrations, and automation using Flow Designer, IntegrationHub, and custom development
• Guide module implementations, customizations, and enhancements

Stakeholder Management

• Collaborate with cross-functional teams to assess current usage, identify gaps, and design improvements
• Present architecture decisions and roadmaps to executives and stakeholders
• Serve as SME on the ServiceNow Platform
• Performance, Security & Compliance
• Ensure platform health, performance tuning, security design, and adherence to compliance standards
• Conduct periodic platform audits and participate in risk assessments and disaster recovery planning

Mentorship & Leadership

• Provide technical leadership and mentorship to ServiceNow developers and administrators
• Contribute to hiring, onboarding, and training of ServiceNow team members

Required Skills & Experience

• 10–14 years of IT experience, with 6+ years in ServiceNow architecture and platform ownership
• Deep expertise in core ServiceNow modules: ITSM, ITOM, CMDB, Discovery, Orchestration, GRC and optionally HRSD, CSM, SecOps
• Experience with integrations (REST/SOAP APIs, MID Server, Integration Hub)
• Strong understanding of data modeling, scripted APIs, business rules, Flow Designer, and performance analytics
• Experience implementing ServiceNow best practices for security, scaling, and upgrade readiness
• Knowledge of Agile/Scrum delivery methodology
• Excellent communication, presentation, and stakeholder management skills
• ServiceNow Certified: System Administrator, Implementation Specialist, Certified Application Developer, Certified Technical Architect

Preferred Qualifications

• Experience in a global enterprise environment
• Familiarity with ITIL, COBIT, or other IT service framework
• Hands-on with DevOps and CI/CD pipelines related to ServiceNow
• Background in scripting languages (JavaScript primarily)
• Experience with ServiceNow Store Apps and App Engine Studio
• Strategic thinking and problem-solving aptitude
• Strong leadership and collaboration capabilities
• Ability to thrive in a fast-paced, dynamic environment

Address: 16th Floor, Tower-B Brigade, World Trade centre, 142, Rajiv Gandhi Salai, OMR, Perungudi, Chennai, Tamil Nadu 600096,