Freelance ServiceNow HRSD Consultant

4 days ago

Chennai, Tamil Nadu, India ThreatXIntel Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Company Description

ThreatXIntel, a startup cyber security company, is dedicated to protecting businesses and organizations from cyber threats. Our experienced team offers a variety of services, including cloud security, web and mobile security testing, cloud security assessment, and DevSecOps. We take a proactive approach to security by continuously monitoring and testing our clients' digital environments to identify vulnerabilities. Our mission is to deliver exceptional cyber security services to help our clients focus on growing their business with peace of mind.

Role Description

We are seeking a Freelance ServiceNow HRSD Consultant with proven hands-on experience in HR Service Delivery (HRSD) and IT Service Management (ITSM). The ideal candidate will be able to design, configure, and deliver HRSD flows and case forms, while also integrating ServiceNow with external platforms. This is a remote contract opportunity with flexibility to work across time zones and partner with cross-functional client teams.

Key Responsibilities

  • Configure and implement HRSD flow designers and HR Case forms on the ServiceNow platform.
  • Collaborate with client stakeholders to align ServiceNow solutions with business needs.
  • Manage and deliver client engagements, ensuring timely and high-quality outcomes.
  • Implement ServiceNow ITSM processes and contribute to ITOM and Discovery initiatives.
  • Integrate ServiceNow with third-party platforms and enterprise systems.
  • Provide expert guidance, documentation, and knowledge transfer to client teams.

Required Qualifications

  • ServiceNow Certified System Administrator (CSA) – mandatory.
  • CIS certification in HRSD – highly preferred.
  • Strong hands-on experience with HRSD and ITSM modules; exposure to ITOM and Discovery.
  • Track record of successful ServiceNow integrations with external platforms.
  • Excellent communication, problem-solving, and client management skills.
  • Business acumen and ability to translate technology into business solutions.
  • Flexibility to adapt to evolving project demands.

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