ServiceNow Developer, HRSD, CSM, ITSM, Custom Apps

3 weeks ago

Chennai Tamil Nadu India, Tamil Nadu For a top MNC Full time

ServiceNow Developer - HRSD | CSM | ITSM |Custom Apps


Responsibilities

Key Responsibilities


  • Perform configuration, development, and testing across the ITSM, HRSD, and CSM modules of the ServiceNow platform.
  • Design and implement custom applications using scoped apps, Scripted APIs, UI Builder, and the Now Experience Framework.
  • Configure workflows, forms, lists, UI policies, business rules, client/server scripts, and notifications.
  • Develop integrations using REST/SOAP APIs, IntegrationHub, and third-party systems.
  • Collaborate with product owners, UX designers, business analysts, and QA engineers to gather requirements and translate them into technical solutions.
  • Write and maintain technical documentation, conduct code reviews, and follow development standards.
  • Participate in unit testing, peer reviews, and user acceptance testing to ensure quality and performance.
  • Continuously monitor and improve platform health, performance, and usability.


Minimum Requirements/ Qualifications

  • Exposure to AI and ML capabilities on ServiceNow (e.g., Predictive Intelligence, Virtual Agent, AI Search).
  • Experience with UI Builder, Polaris (Next Experience), and the Now Experience Component Framework (NECF).
  • Knowledge of DevOps practices, Git-based version control, and CI/CD pipelines.
  • Background or interest in UX, service design, or employee experience.


Preferred:

  • 3+ years of hands-on ServiceNow development experience.
  • Deep experience in configuration, development, and testing within ITSM, HRSD, and CSM modules.
  • Solid knowledge of JavaScript, Glide APIs, ServiceNow Studio, and Service Portal development.
  • Strong understanding of the ServiceNow data model, ACLs, and platform security best practices.
  • Proven experience with custom application development on the Now Platform.
  • Proficiency with Flow Designer, IntegrationHub, App Engine, and ServiceNow Automated Test Framework (ATF).
  • Familiarity with Agile/Scrum methodologies and collaboration tools (Jira, Azure DevOps, etc.).
  • ServiceNow certifications (CSA, CAD, ITSM, HRSD, or CSM) strongly preferred.


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