Servicenow HAM Expert

6 days ago

Chennai, Tamil Nadu, India Cognizant Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Summary

ITSM/Service Now - ITOM Architect

Responsibilities

A ServiceNow ITOM IT Operations Management Architect is responsible for designing and implementing solutions within the ServiceNow platform to optimize IT operations and infrastructure management Heres a general job description

Key Responsibilities

Design and implement ServiceNow ITOM solutions to enhance visibility and control over IT infrastructure

Develop best practices for Discovery Event Management Service Mapping and Cloud Management within ServiceNow

Ensure compliance with industry standards and governance policies related to IT operations

Collaborate with stakeholders to define requirements and translate them into technical solutions

Integrate ServiceNow ITOM with other ITSM and ITOM modules for seamless operations

Provide technical leadership and guidance to teams working on ServiceNow implementations

Optimize workflows automation and reporting to improve efficiency

Conduct training sessions and documentation for end users and administrators

Required Skills Qualifications

Extensive experience in ServiceNow ITOM and IT Service Management ITSM

Strong understanding of CMDB Configuration Management Database Discovery and Service Mapping

Expertise in ServiceNow development configuration and integration

Ability to design scalable and efficient solutions within the ServiceNow ecosystem

Certifications such as ServiceNow Certified Implementation Specialist ITOM or ITIL Foundation are preferred

Excellent problem solving and communication skills

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