Customer Service Specialist

2 weeks ago

Bengaluru, Karnataka, India Skyleaf Consultants LLP Full time ₹ 2,00,000 - ₹ 6,00,000 per year

We're Hiring | Customer Service Executive – Bengaluru

Location: Bengaluru

Shifts: Rotational | 6 Days Working

Competitive Salary Package

Are you passionate about creating exceptional customer experiences? Join our team as a Customer Service Executive / Sr. Executive in Bengaluru and be the first point of contact for our clients and visitors.

Role Responsibilities

Serve as the first point of contact, ensuring a professional and positive experience

Handle customer queries & complaints across email, phone, and in-person with empathy and clarity

Maintain accurate customer records and collect feedback for service improvements

Coordinate with vendors & service providers (transport, supplies, logistics)

Support front desk operations – visitor management, call handling, reception duties

Collaborate with internal teams to resolve issues & support administrative functions

Adhere to company policies, processes, and service quality standards

What We're Looking For

Graduate in any discipline

1–5 years of customer service, front office, or client-facing experience (aviation/corporate background is a plus)

Strong communication skills with professional email etiquette

Proficiency in MS Office & CRM tools

Calm, empathetic, and composed under pressure

Organized, multitasker, and a collaborative team player

Leadership/people management exposure is a plus

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