Customer Service Specialist

21 hours ago

Bengaluru, Karnataka, India HappyLocate Relocation Services Full time ₹ 2,50,000 - ₹ 7,50,000 per year

The Operations Specialist is responsible for managing the coordination of customer house relocations with qualified Packers and Movers partners.

Your Responsibilities

• Coordinate and align customer deliverables with customer Packers and Movers partners and Handyman service partners to execute the entire process of customer's house shifting.

• Manage operational tasks through Business Process Automation tools (BPA) and all related features.

• To review and ensure alignment of shipping instructions including deviations to the partners.

• To immediately report problems, operational disputes, or discrepancies to supervisors, managers,

• To monitor the operational performance of Packers and movers partners and other partners and escalate/create awareness if performance and commitments are not being delivered

• To initiate and resolve any rate or performance discrepancies between Partner and Customer

• To work with the Accounts team for ensuring a smooth payment from the company to the partner.

Skills and Experience required

• Minimum 1-year experience as Customer Service Specialist in the BPO, Insurance & EdTech industry and customer interaction role.

• Excellent on negotiations

• Strong aptitude for customer experience

• Supply chain operations

* fluency in English & Hindi is a must .

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