
cre
2 weeks ago
JOB DESCRIPTION
- Handle incoming calls, messages, and inquiries from customers and provide prompt assistance.
- Make outbound calls for lead follow-ups, appointment confirmations, and feedback collection.
- Schedule and coordinate client appointments with relevant departments or branches.
- Maintain accurate records of calls, leads, and client details
- Resolve customer queries or escalate them to the concerned department when necessary.
- Promote company services and offers during customer interactions.
- Ensure high levels of customer satisfaction and maintain professional communication standards.
- Collaborate with the sales and marketing teams for lead management and conversion.
- Prepare daily and weekly reports on call activities and performance metrics.
Experience - 1-2 years in Call centers /Relevant field
Contact
Job Type: Full-time
Work Location: In person
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