GYL-ESTATE MNGR M A L E

Goyal Realty

More than 40 years, 75+ Projects executed. Goyal Realty over the years has evolved as one of the most trustworthy groups in the eyes of all its stakeholders.

We are current engaged in multiple on-going projects in the construction stage and many more in the pipeline in the design and approval stage. Current Portfolio of Projects is a range of Commercial, Residential, High-Rise, Mixed Development Projects across the Western Suburbs of Mumbai.

Role : Customer Relation Management, Facility & Hospitality

  Manager

Industry Type : Construction (Residential / Commercial)

Employment Type       : Full Time, Permanent

Role Category :

Experience : 10-12 years of experience

CTC :

Location : Borivali  (W) Mumbai

Notice Period : Immediate

Job Summary:

We are seeking a highly motivated and experienced professional to oversee Estate Manager, Facility Management, and Hospitality Services within a construction or real estate development environment. This role is pivotal in ensuring high client satisfaction, seamless operation of facility services, and exceptional hospitality standards during and post-project delivery.

Key Responsibilities

Facility Management:

• Oversee the maintenance and upkeep of project sites and completed facilities (common areas, showrooms, sample flats, etc.).
• Coordinate with vendors, service providers, and contractors to ensure timely and quality service delivery.
• Ensure compliance with health, safety, and environmental regulations.
• Monitor facility budgets, utilities, and operational expenses.
• Implement preventive and corrective maintenance schedules.

Hospitality Management:

• Manage on-site hospitality services, including front desk, reception, guest handling, and event support.
• Organize and oversee hospitality arrangements for client visits, site tours, and project launches.
• Ensure high-quality customer service standards are maintained by all front-facing personnel.
• Train and supervise hospitality staff to deliver a premium customer experience.
• Collaborate with marketing and sales for hosting promotional or engagement events.

Required Skills and Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, Facility Management, or related field.
• 10+ years of experience in customer service, hospitality, or facility management, preferably within the construction or real estate sector.
• Strong interpersonal and communication skills.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Problem-solving mindset with attention to detail.
• Professional appearance and client-oriented attitude.

Preferred Qualifications:

• Prior experience in luxury real estate or high-end construction projects.
• Certification in Facilities Management (e.g., IFMA, FMP, PMP).
• Knowledge of local building and safety codes.

Work Conditions:

• Based at construction sites, sales offices, or corporate headquarters.
• Willingness to travel between multiple project locations.
• Flexibility to work on weekends or extended hours during client events or project milestones.

Key Performance Indicators (KPIs):

• Client satisfaction scores (CSAT/NPS)
• Facility uptime and issue resolution turnaround
• Client retention and referral rate
• Event success and engagement metrics
• Budget adherence and cost efficiency

Soft Skills

• Effective communication skills.
• Decision Making ability.
• Presentation Skills.
• Selling Skills
• Planning & Organizing.
• Team Player.
• Effective Spoken English.

Benefits:

• Well defined Leave Policy with Paid & Sick Leaves apart from an annual Holiday List.
• Annual Bonus.
• Open, Young and Vibrant Culture.
• Working with minds that are here to develop Dynamic and Exciting Projects that will become Landmarks of the future.