Helpdesk Executive

Key Responsibilities:Lead a team of helpdesk coordinators handling national or regional customer calls.Monitor team performance, call quality, and SLA adherence.Allocate tasks and ensure workload balance across team members.Conduct regular team meetings, training, and feedback sessions to improve communication and service quality.Guide team members in...

IT Help Desk ExecutiveKey Responsibilities:Provide L1 support via phone, email, or remote tools.Troubleshoot desktop, laptop, printer, and basic network issues.Install, configure, and maintain OS, software, and applications.Manage user accounts, passwords (Active Directory/Office 365).Maintain IT asset inventory and support user onboarding.Escalate...

**Key Responsibilities**: - Handle order-related issues (tracking, cancellations, returns, exchanges, refunds). - Coordinate with logistics partners, warehouse, and sellers to resolve customer complaints. - Maintain accurate records of customer interactions and transactions. - Monitor helpdesk tickets and ensure timely closure as per SLA. - Provide...

**Responsibilities**: - Provide technical assistance and support for incoming queries related to computer systems, software, and hardware. - Diagnose and troubleshoot software, network, and hardware problems. - Log, track, and document customer queries, issues, and solutions in the ticketing system. - Escalate unresolved technical issues to higher-level...

Hello Folks, - Responding to client support queries. - Providing support in person, over the phone, or via remote access. - Diagnosing issues with computer software, peripherals, and hardware. - Running software diagnostic tools and physically inspecting hardware systems. - Talking to clients through basic problem-solving processes. - Providing basic...

**Requirement**: **Graduate in any discipline** **Experience : 2 years** **Notice Period : Immediate Joining or less than 15 days** **Job Location : Andheri East** **Help desk support role** **Working knowledge of IT service desk model and software** **Experience in working large scale IT organization** **Effective verbal communication skills...

**Excellent communication skills required**: - 2 years - 4 years experience required - Immediate joiner - Basic knowledge of excel & advance excel preferable Pay: ₹30,000.00 - ₹35,000.00 per month Day range: - Monday to Friday Shift: - Day shift **Experience**: - total work: 2 years (required) Work Location: In person

Hi, Greetings for the day!! **About DEX IT Global Limited,** DEX IT Global Limited, formerly known as NSEIT Limited, is a digital exams and assessments organization. It's a major player in India's digital assessments market. The company provides end-to-end examination services, assessment services, and solutions for digital transformation. Recently, CL...

**We are hiring for Helpdesk Executive at KPlus Infotech Pvt Limited** **Key Responsibilities**: - Handle incoming customer calls professionally and efficiently. - Coordinate and assign calls to the appropriate IT Hardware Engineer. - Accurately document customer interactions and solutions provided. - Collaborate with colleagues to resolve issues and...

Job Title: IT Executive Experience Required: 1+ Years Location: Andheri West Department: Information Technology Reports to: Admin Manager Key Responsibilities: .Provide technical support to end-users for hardware, software, and networking issues. .Install, configure, and maintain desktops, laptops, printers, and other peripherals. .Monitor and...

Trust Fund Team Member is responsible for providing support in the Trust Fund Activities, which include Provident Fund, Pension Fund & Superannuation Fund related activities as per below: - PF, Pension & Superannuation Fund related query management - PF, Pension & SAF Transfer In & Out - Employee query handling. Grievance resolution - Daily Liaison with...

Position L1 Engineer Support - Onboarding & Off-boarding Total Experience 1- 3 Years Qualification Any degree 2. Good communication skills **3. It's a Hybrid role: locations - Bangalore, Mumbai, Pune, Chennai, Hyderabad, Gurgaon, Kochi / once or twice in a week office working system will be provided.** 4. Immediate joiners to 15 to 20 days Notice...