Ecom Helpdesk Executive

17 hours ago


Andheri East, Maharashtra, India IMPACT Infotech Pvt. Ltd Full time ₹ 1,80,000 - ₹ 2,04,000 per year

Key Responsibilities:

  • Act as the first point of contact for customer queries via phone, email, chat, or ticketing system.
  • Handle order-related issues (tracking, cancellations, returns, exchanges, refunds).
  • Coordinate with logistics partners, warehouse, and sellers to resolve customer complaints.
  • Maintain accurate records of customer interactions and transactions.
  • Monitor helpdesk tickets and ensure timely closure as per SLA.
  • Provide customers with product, order, and delivery information.
  • Escalate unresolved issues to the concerned department and follow up until resolution.
  • Share regular reports on customer issues, trends, and service quality with management.
  • Assist in process improvement to enhance customer satisfaction.

Job Type: Full-time

Pay: ₹15, ₹17,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • What is your current location?
  • What is your total years of experience?
  • Current CTC or Take home salary?
  • What is your notice period?

Work Location: In person



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