
Ecom Helpdesk Executive
17 hours ago
Key Responsibilities:
- Act as the first point of contact for customer queries via phone, email, chat, or ticketing system.
- Handle order-related issues (tracking, cancellations, returns, exchanges, refunds).
- Coordinate with logistics partners, warehouse, and sellers to resolve customer complaints.
- Maintain accurate records of customer interactions and transactions.
- Monitor helpdesk tickets and ensure timely closure as per SLA.
- Provide customers with product, order, and delivery information.
- Escalate unresolved issues to the concerned department and follow up until resolution.
- Share regular reports on customer issues, trends, and service quality with management.
- Assist in process improvement to enhance customer satisfaction.
Job Type: Full-time
Pay: ₹15, ₹17,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- What is your current location?
- What is your total years of experience?
- Current CTC or Take home salary?
- What is your notice period?
Work Location: In person
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