Helpdesk Executive

Key Responsibilities:Lead a team of helpdesk coordinators handling national or regional customer calls.Monitor team performance, call quality, and SLA adherence.Allocate tasks and ensure workload balance across team members.Conduct regular team meetings, training, and feedback sessions to improve communication and service quality.Guide team members in...

Job Opening in Residential Site **Helpdesk Executive** Location - **Mumbai** - Ram Mandir Budget - **20,000 to 28,000** in hand per month Looking for **Immediate joiner** or 15 Days notice period. Qualification - **Graduate** **Job Description**: -  Making quotation, dealing with vendor  Making DMR,DSR and sending payroll on time.  Creating...

Designation: IT Helpdesk Executive Job Location - Bhayandar (West), Mumbai. **Freshers/Experienced: Both can apply** **Salary**: 10000 to 15000 per month. **Responsibilities**: - Coordinating with customers/vendors/engineers - Call management - Taking attendance - Handling escalations - Daily MIS reports - Vendor management/appointments - Desktop...

We need helpdesk executive for our co operative housing society in Hinjewadi phase 3. **Job Types**: Full-time, Permanent Pay: ₹180,000.00 - ₹192,000.00 per year Shift: - Day shift Work Days: - Weekend availability Ability to commute/relocate: - Hinjewadi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work...

We are hiring for IT Helpdesk / Support Coordinator position at Vikhroli, Mumbai location - **Education**:Graduation (mandatory) - **Experience**: 2 to 3 years - **Interview Process**: 1st Round : HR (Virtual)2nd Round : Technical (Virtual)Final Round : Technical (Face-to-Face) Job Timings will be : Shift Timing: 10:00 AM to 6:00 PM Monday to Saturday (2nd...

We are hiring for IT Helpdesk / Support Coordinator position at Vikhroli, Mumbai location - **Education**:Graduation (mandatory) - **Experience**: 2 to 3 years - Experience in handling multiple external customers - Knowledge of SLA, chargeable calls, and incident management - Experience in any ticketing tool - Preferred: ITIL Certified - **Interview...

Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or services - Record events and problems and their resolution in logs - Follow-up and update customer status...

We are a co operatI’ve housing society looking for helpdesk executive. Job role will be as below 1. He should be computer literate. Can work on Microsoft Word, excel, PPT. Can write meeting MoM’s. 2. Can speak fluently in English, Hindi and Marathi. 3. Working experience of doing rental agreements, flat resale procedures. 4. His role will be to...

**Responsibilities**: - Provide technical assistance and support for incoming queries related to computer systems, software, and hardware. - Diagnose and troubleshoot software, network, and hardware problems. - Log, track, and document customer queries, issues, and solutions in the ticketing system. - Escalate unresolved technical issues to higher-level...

To receive and log calls/complaints/requests from residents and customers. - To ensure logging in all the complaints in the helpdesk software. - To assign the queries / complaints to technical and soft services team immediately for resolution. - To track and close the complaints in coordination with respective stakeholders. - To ensure consistent and timely...