Helpdesk Executive

**Position Overview**: The Helpdesk Executive will be responsible for managing helpdesk operations, ensuring seamless ticket resolution, and providing effective IT support services. This role requires expertise in helpdesk and service desk management, ticketing processes, ITSM tools, and effective communication. **Key Responsibilities**: - **Helpdesk and...

**Role Name: Associate/Employee Helpdesk** **Location: Mumbai** **Shift: Night and rotational shifts** - **Work from Office Only** - ***Role Summary - Associate Employee Helpdesk -**- **Role Responsibilities -**- Manage HR employee lifecycle related queries and concerns.- - Handle queries pertaining to, working hours, support questions related to immigration...

Hiring: IT Helpdesk Executive Location – Vikhroli, MumbaiExperience - 1.6 years of IT helpdesk/support experienceQualification - Any GraduateWorking Hours: 10:00 AM – 6:00 PMKey Responsibilities:Handle IT support calls and maintain SLA timelinesLog, track, and close incidentsCoordinate with engineers for issue resolutionManage maintenance schedules,...

The IT Helpdesk Support will serve as the first point of contact for internal and external users seeking technical assistance. The role involves providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems. This individual should possess excellent communication skills and be capable of working in...

We are hiring for IT Helpdesk / Support Coordinator position at Vikhroli, Mumbai location - **Education**:Graduation (mandatory) - **Experience**: : Minimum 1.6 years in Helpdesk profile in same industry - Knowledge of SLA, chargeable calls, and incident management - Preferred: ITIL Certified - **Skills & Requirements**: - Experience in ticketing tools like...

Key Responsibilities:Lead a team of helpdesk coordinators handling national or regional customer calls.Monitor team performance, call quality, and SLA adherence.Allocate tasks and ensure workload balance across team members.Conduct regular team meetings, training, and feedback sessions to improve communication and service quality.Guide team members in...

**Helpdesk Executive - Powai** **Job ID** - 193700 **Posted** - 18-Dec-2024 **Service line** - GWS Segment **Role type** - Full-time **Areas of Interest** Facilities Management **Location(s)** Mumbai - Maharashtra - India Please note the designation is “Helpdesk Executive” and He / She is responsible for managing and coordinating...

**We are looking for helpdesk executive** **Project: - Rustomjee Crown** **Site - Prabhadevi** Key Accountabilities - The Helpdesk Executive is responsible for maintaining club, banquet and complaint management - Maintaining and monitoring office administration, compliant management. Responsible for daily operational activities. - Keep records of vendor...

**Job Title**:Helpdesk Engineer** Location: Mumbai (CST) Department: IT Support Reports To: Team Leader **Job Overview**: The Helpdesk Engineer provides technical support and assistance to end-users for a variety of hardware and software issues. This role involves troubleshooting, diagnosing, and resolving technical problems while ensuring exceptional...

**Key Responsibilities**: - Handle order-related issues (tracking, cancellations, returns, exchanges, refunds). - Coordinate with logistics partners, warehouse, and sellers to resolve customer complaints. - Maintain accurate records of customer interactions and transactions. - Monitor helpdesk tickets and ensure timely closure as per SLA. - Provide...