Customer Service Representative

3 days ago

Bengaluru, Karnataka, India Vahak Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Description

Vahak is India's largest online transport community, trusted by over 20 Lakh (2 million) transporters across the country. Committed to revolutionizing the Indian logistics industry, Vahak empowers transporters to grow their businesses and increase daily profits through its technology-driven platform. The marketplace enables transporters to select and book from over 8 lakh trucks and access 20,000+ daily active loads without paying commissions. Additionally, Vahak offers a secure payment gateway to eliminate payment delays.

Role Description

This is a full-time, on-site role for a Customer Service Representative based in Bengaluru. The responsibilities include managing customer inquiries, resolving issues to ensure customer satisfaction, and delivering exceptional customer experiences. The role entails guiding transporters through the platform, understanding their needs, and working collaboratively with internal teams to address concerns or escalations promptly. Providing feedback to improve the customer journey and maintaining an organized record of customer interactions are key tasks of this role.

Qualifications

  • We are actively hiring both freshers and experienced candidates.

  • Proven experience in Customer Service, Customer Support, and Customer Satisfaction

  • Strong knowledge and expertise in creating exceptional Customer Experiences
  • Ability to manage and resolve customer inquiries efficiently and effectively
  • Excellent communication, problem-solving, and interpersonal skills
  • Proficiency in CRM tools and ability to keep detailed and accurate records
  • Ability to work independently in a high-performance environment
  • Prior experience in logistics, technology-related platforms, or similar industries is a plus

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