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Company Description
Go Speedy Go (GSG) is a trusted provider of automotive services under HIFERK TECHNOLOGIES PVT. LTD. and a certified Startup India initiative by DIPP. Based in Odisha with over 11 years of experience, GSG specializes in auto repair services, spare parts, consumables, car insurance, and used car sales. An ISO 9001:2015 certified organization, GSG upholds the highest industry standards. Partnerships with renowned organizations like NASSCOM, CII, DICCI, and financial support from entities like State Bank of India, Mudra, and SIDBI strengthen its ability to deliver top-notch service.
Role Description
This is a full-time, on-site role for a Customer Service Manager, located in Bhubaneswar. The Customer Service Manager will lead customer service operations, ensuring customer satisfaction and effective resolution of client issues. Responsibilities include supervising customer support teams, analyzing service performance metrics, streamlining processes to enhance customer experience, and maintaining consistent communication with clients to address inquiries and concerns professionally.
Qualifications
- Strong background in Customer Satisfaction, Customer Service Management, and Customer Support
- Excellent Analytical Skills
- Strong Communication skills, both written and verbal
- Experience in team leadership and problem-solving
- Bachelor's degree in Business Administration, Management, or a related field is preferred
- Ability to adapt to a fast-paced work environment and maintain organization under pressure
