Inside Sales and Customer Service Executive

3 days ago

Bhubaneshwar, Odisha, India Arupal Superdocs Technology Llp Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Company :

Location: Bhubaneswar (Patia Infocity)

Type: Full-time | On-site

Pay: 13, ,000/month + Lucrative Incentives + Bonus

Perks: Company Laptop | Structured Onboarding | Rewards & Recognition (SuperDocs League) | Fast Growth Opportunities

About the Company:

, operated by Arupal SuperDocs Tech LLP, is a leading Health-Tech platform revolutionising digital healthcare in India. We combine medical expertise with technology to provide fast, reliable, and professional digital health services across the globe.

Key Responsibilities :

  • Engage with customers through calls, chats, messages, and emails.
  • Understand client needs and recommend the most suitable health service or product.
  • Convert leads into successful cases while meeting individual and team sales targets.
  • Handle paid customer cases to ensure smooth service delivery and timely resolution.
  • Upsell relevant add-ons or upgrades to enhance customer satisfaction.
  • Maintain accurate CRM records, notes, and case status updates.
  • Coordinate with doctors, operations, and quality teams for seamless case completion.
  • Follow up proactively to ensure a positive end-to-end customer experience.
  • Gather feedback and insights from customers to improve communication and service quality.

Requirements & Skills :

  • Excellent verbal and written communication skills in English and Hindi (both mandatory).
  • Confident communicator with strong customer engagement skills (written+speaking).
  • Ability to write clear, professional, and grammatically correct messages/emails.
  • Prior experience in Sales / Inside Sales / Customer Service / Teleconsultation preferred.
  • Strong organizational, multitasking, and time management skills.
  • Calm and solution-oriented attitude in challenging situations.
  • Tech-savvy with working knowledge of CRM tools, email, and online platforms.
  • Professional, punctual, and reliable in an office environment.
  • Freshers with excellent communication skills are also welcome to apply.

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