Customer Care Executive

7 days ago


Udhana Railway Station Surat, India Ginza Industries Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Job Summary:

We are seeking a dedicated and proactive Customer Care Executive (Female) with Good English communication skills to manage customer interactions, order processing, and messaging through CRM. The ideal candidate will be customer-focused, detail-oriented, and capable of ensuring a smooth experience for clients from order placement to delivery.

Key Responsibilities:·

  • Handle inbound and outbound calls to address customer queries and concerns.
  • Process customer orders accurately in the CRM system.
  • Send order confirmations, updates, and follow-up messages via phone, email, or WhatsApp.
  • Maintain detailed records of customer interactions and transactions.
  • Resolve complaints professionally and escalate complex issues to the relevant department.
  • Coordinate with the sales, operations, and logistics teams for timely order fulfilment.
  • Build and maintain positive customer relationships to enhance loyalty and repeat business.

Qualifications & Skills:·

  • Minimum qualification: Graduate (Any discipline).
  • Fluent in spoken and written English.
  • Proven experience in customer service, call centre, or a similar role preferred.
  • Proficient in MS Office and CRM software.
  • Strong interpersonal skills and a customer-first attitude.
  • Ability to work in a fast-paced environment with attention to detail.


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