Customer Care Executive

1 day ago


surat, India Group Landmark Full time

Job Purpose:The Customer Care Executive is responsible for ensuring customer satisfaction by handling enquiries, resolving complaints, coordinating with sales & service teams, and maintaining strong customer relationships. The role ensures smooth communication between the dealership and customers, enhancing brand loyalty and dealership reputation.Key Responsibilities:Customer Interaction & SupportHandle inbound and outbound calls, emails, and walk-in enquiries.Provide information on sales, service, insurance, and accessories.Assist customers in booking test drives, service appointments, and resolving queries.Relationship ManagementMaintain continuous follow-ups with customers before and after sales/service.Ensure timely feedback calls post-service and delivery.Handle escalations with empathy and professionalism.Coordination & DocumentationWork closely with Sales, Service, and Insurance teams for smooth customer experience.Maintain customer records in CRM software.Support in preparing MIS reports, feedback analysis, and CSI scores.Customer Experience EnhancementEnsure a premium customer experience at the showroom / over phone.Support in organizing customer engagement activities and events.Promote loyalty programs, service packages, and dealership offerings.Key Skills & Competencies:Excellent communication skills (English, Hindi, & local language).Pleasant personality with customer-first approach.Strong coordination & problem-solving skills.Computer literacy (MS Office, CRM systems).Qualifications & Experience:Graduate in any discipline.Minimum 13 years of experience in customer care (preferably automobile, hospitality, or retail industry).Freshers with excellent communication skills may also be considered.



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