Customer Relationship Management Executive

4 days ago


Pune, Maharashtra, India Aretto Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

KEY RESPONSIBILITIES

  • Handle customer queries and complaints via calls, emails, chat, and social media.
  • Identify customer needs and provide accurate information and effective solutions.
  • Manage orders, exchanges, refunds, and ensure timely resolution.
  • Maintain detailed records of customer interactions and follow company communication policies.
  • Meet sales and service targets while creating positive customer experiences.
  • Generate leads and build long-term customer relationships.
  • Go the extra mile to enhance customer satisfaction and build customer love.

KEY SKILLS & BASIC QUALIFICATIONS

  • Excellent verbal communication skills.
  • Ability to handle phone inquiries and provide effective solutions.
  • Goal-oriented with a focus on achieving sales targets.
  • Good record-keeping and documentation skills.
  • Familiarity with CRM software and phone communication systems.


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