Guest Service Associate
2 weeks ago
Looking to onboard a highly skilled and experienced Guest Service Associate (Housekeeping) to join our team. The ideal candidate will have 1-3 years of experience in the hospitality industry, preferably in hotels and restaurants.
Roles and Responsibility
- Provide exceptional guest service and ensure customer satisfaction.
- Manage housekeeping operations for high-quality cleanliness and maintenance.
- Develop and implement effective cleaning schedules and procedures.
- Collaborate with other departments to achieve seamless service delivery.
- Handle guest complaints and resolve issues professionally.
- Maintain accurate records of cleaning activities and inventory management.
Job Requirements
- Excellent communication and interpersonal skills are required for interacting with guests and colleagues.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Strong attention to detail is necessary for maintaining high standards of cleanliness and quality.
- Familiarity with hotel management systems and software applications is preferred.
- Ability to lift heavy objects and stand for long periods is essential.
- Strong problem-solving skills are needed to handle unexpected situations.
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