General Manager – Toshali Royal View Resort, Shimla

1 hour ago

Puri, Odisha, India Toshali Sands, Puri Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Location:
Kufri–Chail Road, Shilon Bagh, Shimla

Position:
General Manager

Industry:
Hospitality

Experience Required:
10–15 years (Minimum 5 years in a senior leadership role)

About the Role

We are seeking a dynamic, experienced, and highly motivated General Manager
to lead the overall operations of
Toshali Royal View Resort, Shimla
. The ideal candidate will ensure exceptional guest experiences, efficient operational management, strong revenue growth, and a positive work culture across all departments.

Key Responsibilities

1. Overall Operations Management

  • Oversee day-to-day operations across Front Office, Housekeeping, F&B, Kitchen, Engineering, and Admin.
  • Ensure smooth functioning of all departments with high service standards.
  • Implement SOPs and maintain compliance with brand and industry standards.

2. Guest Experience & Quality Control

  • Ensure exceptional guest satisfaction, handle VIP guests, and resolve escalations professionally.
  • Monitor online reviews (OTA platforms, social media) and drive improvements in service quality.
  • Maintain resort ambience, cleanliness, and hygiene standards.

3. Revenue Management & Sales Support

  • Collaborate with Sales & Marketing teams to drive occupancy, ARR, and overall revenue.
  • Monitor forecasting, budgeting, and pricing strategies to maximize profit.
  • Identify opportunities for business growth, partnerships, and promotions.

4. Financial Management

  • Prepare and monitor budgets, control costs, and achieve profitability targets.
  • Review financial reports, P&L statements, and implement cost-control measures.
  • Ensure efficient procurement and vendor management.

5. Team Leadership & HR Coordination

  • Lead, train, motivate, and mentor department heads and staff.
  • Foster a positive and disciplined work culture.
  • Identify staffing needs, coordinate with HR for recruitment and training, and ensure performance management.

6. Compliance, Safety & Maintenance

  • Ensure compliance with statutory, legal, and audit requirements.
  • Oversee property maintenance, safety, and preventive maintenance programs.
  • Ensure compliance with fire safety, FSSAI, hygiene, and environmental standards.

7. Reporting & Coordination

  • Provide regular updates to Management on resort operations, revenue, and challenges.
  • Implement management decisions and maintain transparent communication.

Qualifications & Skills

  • Bachelor's degree in Hotel Management.
  • 10–15 years of progressive experience in hospitality operations.
  • Strong leadership, communication, and decision-making skills.
  • Expertise in resort operations, guest service, and financial management.
  • Ability to work in a fast-paced environment with a focus on guest satisfaction.

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