Guest Relationship Executive

2 weeks ago

Puri Orissa, India Swosti Group Full time ₹ 2,00,000 - ₹ 2,40,000 per year
  • Guest Welcome and Assistance: Warmly greet guests upon arrival and departure, assisting with check-in/check-out processes and providing information about hotel services and local attractions.
  • Inquiry and Complaint Resolution: Proactively address guest questions and concerns, resolving complaints promptly and professionally by coordinating with other departments to ensure satisfaction.
  • VIP and Special Guest Management: Identify and provide special attention to VIP and corporate guests, developing and maintaining relationships with regular clients.
  • Service Coordination: Fulfill guest requests, such as room preferences, amenities, and transportation, and facilitate reservations for dining, spa, or other hotel facilities.
  • Guest Feedback Management: Actively seek guest feedback during their stay, encourage positive online reviews, and use constructive feedback to improve services.
  • Departmental Coordination: Collaborate with other departments, such as housekeeping, to ensure that guest needs are met and that services are delivered seamlessly.
  • Knowledge and Information: Maintain up-to-date knowledge of the hotel's facilities, services, and the surrounding local area to provide accurate information to guests.
  • Operational Efficiency: Ensure that check-ins and check-outs are handled smoothly without delay or discomfort.
  • Professionalism: Maintain professional demeanor, adhere to high grooming standards, and exhibit strong interpersonal and organizational skills

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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