Client Relationship Executive

2 days ago

Bhubaneswar Orissa, India Ohhpro Technologis pvt Full time ₹ 2,40,000 - ₹ 4,80,000 per year

About the Role:

We are seeking a proactive and client-focused Client Relationship Executive to strengthen client engagement and drive business growth. The ideal candidate will act as a strategic bridge between the organization and our clients—ensuring satisfaction, resolving issues, and identifying opportunities for upselling and cross-selling our products and services.

Key Responsibilities:

  • Serve as the primary point of contact for assigned clients, maintaining long-term relationships and trust.
  • Understand client needs and business objectives to offer tailored solutions aligned with company offerings.
  • Proactively identify opportunities for upselling and cross-selling additional services or product upgrades.
  • Coordinate with internal teams (Technical, Marketing, HR, and Operations) to ensure timely delivery and client satisfaction.
  • Maintain detailed client records, communication logs, and performance reports.
  • Follow up on renewals, payments, and service feedback to ensure retention and recurring business.
  • Address client queries or escalations promptly, ensuring positive resolutions and continuous improvement.
  • Participate in strategic review meetings and contribute insights for enhancing client experience.

Key Skills & Competencies:

  • Strong interpersonal and communication skills (verbal & written).
  • Proven ability to manage multiple clients with attention to detail.
  • Sound understanding of sales, negotiation, and upselling techniques.
  • Customer-oriented mindset with a solution-driven approach.
  • Proficiency in CRM tools and MS Office Suite.
  • Ability to collaborate across departments and maintain professionalism under pressure.

Job Types: Full-time, Permanent, Fresher, Internship

Contract length: 3 months

Pay: ₹9, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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