Manager - Sales(Telesales)
3 days ago
Roles and Responsibilities :
- Manage a team of sales representatives to achieve monthly targets through effective coaching, training, and performance evaluation.
- Develop and implement strategies to improve customer engagement, retention, and conversion rates across various channels (inbound/outbound).
- Collaborate with cross-functional teams to identify opportunities for upselling/cross-selling products/services within existing client relationships.
- Analyze sales data to optimize processes, identify trends, and make informed decisions to drive business growth.
Job Requirements :
- 9-20 years of experience in B2C sales or call center management with expertise in inbound/outbound process knowledge.
- Proven track record of achieving high levels of success in inside sales environments with strong team management skills.
- Strong understanding of contact center operations including call routing systems, CRM software applications, and telesales techniques.
Preferred Candidate:
1. Candidate must have experience into managing a telesales team of people
2. Candidate must have experience into managing whole call center operations
3. Candidate must have strong data analytical skills
Interested candidates can share their updated resume
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