CRM Executive
2 days ago
Key Responsibilities
- CRM Strategy & System Administration
- Manage, maintain, and configure the CRM platform (e.g., Salesforce, HubSpot, Microsoft Dynamics). AvaHR+12Recruiting Resources+12Superworks+12Wow Remote
- Ensure data integrity and accuracy across inbound and outbound data flows.
- Customer Data Analysis & Segmentation
- Analyze customer behavior, segment users, and produce insights to drive targeted campaigns. Expertia+7Expertia+7Strive+7Strive
- Create dashboards and reports on KPIs—retention, engagement, conversion. AvaHR+9Recruiting Resources+9Strive+9
- Campaign Planning & Execution
- Design, launch, and optimize automated email & marketing campaigns using CRM tools and marketing automation platforms. Reddit+5Strive+5AvaHR+5Expertia
- Customer Lifecycle & Journey Optimization
- Map end-to-end customer journeys—onboarding, renewal, upsell—and refine touchpoints for a cohesive experience. Strive
- Cross-Functional Collaboration & Training
- Collaborate with Sales, Marketing, IT/Engineering, Customer Success and potentially Customer Support.
- Train internal stakeholders on CRM best practices and system features.
- Platform Optimization & Integrations
- Customize CRM objects, workflows, approvals, permission sets and integrate with third-party tools. Recruiting Resources
- Troubleshoot issues and continuously improve processes and feature use.
Requirements & QualificationsCategoryTypical ExpectationsEducationBachelor's degree in Marketing, Business, IT, or related field resources.getcleveri.comExperience2–5 years in CRM, marketing ops, data analytics, or similar roles Technical ProficiencyCRM platforms (Salesforce, HubSpot, MS Dynamics, Zoho); marketing automation; basic SQL or analytics familiarity Analytical SkillsStrong data interpretation, audience segmentation, campaign performance reporting Communication & CollaborationExcellent verbal/written skills, ability to train teams, and work cross-functionally Project ManagementOrganized, able to prioritize and execute multiple initiatives in a fast-paced setting
Job Type: Full-time
Pay: ₹18, ₹25,000.00 per month
Benefits:
- Health insurance
Work Location: In person
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