CRM Executive

2 days ago


Mumbai Central Mumbai Maharashtra, India A A ATTARWALA & GROUP Full time ₹ 10,80,000 - ₹ 32,40,000 per year

Key Responsibilities

  • CRM Strategy & System Administration
  • Manage, maintain, and configure the CRM platform (e.g., Salesforce, HubSpot, Microsoft Dynamics). AvaHR+12Recruiting Resources+12Superworks+12Wow Remote
  • Ensure data integrity and accuracy across inbound and outbound data flows.
  • Customer Data Analysis & Segmentation
  • Analyze customer behavior, segment users, and produce insights to drive targeted campaigns. Expertia+7Expertia+7Strive+7Strive
  • Create dashboards and reports on KPIs—retention, engagement, conversion. AvaHR+9Recruiting Resources+9Strive+9
  • Campaign Planning & Execution
  • Design, launch, and optimize automated email & marketing campaigns using CRM tools and marketing automation platforms. Reddit+5Strive+5AvaHR+5Expertia
  • Customer Lifecycle & Journey Optimization
  • Map end-to-end customer journeys—onboarding, renewal, upsell—and refine touchpoints for a cohesive experience. Strive
  • Cross-Functional Collaboration & Training
  • Collaborate with Sales, Marketing, IT/Engineering, Customer Success and potentially Customer Support.
  • Train internal stakeholders on CRM best practices and system features.
  • Platform Optimization & Integrations
  • Customize CRM objects, workflows, approvals, permission sets and integrate with third-party tools. Recruiting Resources
  • Troubleshoot issues and continuously improve processes and feature use.

Requirements & QualificationsCategoryTypical ExpectationsEducationBachelor's degree in Marketing, Business, IT, or related field resources.getcleveri.comExperience2–5 years in CRM, marketing ops, data analytics, or similar roles Technical ProficiencyCRM platforms (Salesforce, HubSpot, MS Dynamics, Zoho); marketing automation; basic SQL or analytics familiarity Analytical SkillsStrong data interpretation, audience segmentation, campaign performance reporting Communication & CollaborationExcellent verbal/written skills, ability to train teams, and work cross-functionally Project ManagementOrganized, able to prioritize and execute multiple initiatives in a fast-paced setting

Job Type: Full-time

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Health insurance

Work Location: In person


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