CRM Executive

15 hours ago

Andheri Mumbai Maharashtra, India Pacific Global Solutions Full time

**A. Scope of Work /B. Competence Requirements**

**CRM System Management**:
Administer and manage the company's CRM system, ensuring accurate and up-to-date customer data.

Customize CRM configurations to align with business processes and requirements.

**Data Entry and Maintenance**:
Input and update customer information, interactions, and transactions in the CRM database.

Regularly audit and clean the CRM data to maintain data integrity.

**User Training and Support**:
Provide training to team members on CRM usage, features, and best practices.

Offer ongoing support to users, addressing queries and troubleshooting issues.

**Campaign Management**:
Collaborate with marketing teams to execute CRM-driven campaigns and promotions.

Segment customer data for targeted marketing activities.

**Customer Segmentation**:
Analyze customer data to segment audiences based on demographics, behavior, and preferences.

Support marketing and sales teams in creating personalized communication strategies.

**Reporting and Analysis**:
Generate and analyze CRM reports to derive insights into customer behavior, trends, and engagement.

Provide actionable recommendations to improve customer interactions and satisfaction.

**Automation Implementation**:
Implement and optimize CRM automation processes to streamline workflows and improve efficiency.

Identify opportunities for workflow automation to enhance team productivity.

**Collaboration with Sales and Marketing**:
Work closely with sales and marketing teams to align CRM strategies with overall business objectives.

Ensure seamless integration between CRM and other business systems.

**Competence Requirements**
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in CRM administration and management.
- Familiarity with popular CRM systems (e.g., Salesforce, HubSpot, Zoho CRM).
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Attention to detail and accuracy in data entry.
- Ability to analyze data and draw meaningful conclusions.
- Proficiency in Microsoft Office Suite and CRM software.

Pay: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Andheri, Mumbai, Maharashtra (required)

Ability to Relocate:

- Andheri, Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 7567487504

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